Service Desk Analyst

12 hours ago

Austin TX United States TEKsystems Full time

Required Skills:

  1. 2+ years of helpdesk support experience
  2. Windows OS
  3. Office 365
  4. Active Directory
  5. Chat support (plus but not required)

Job Description:

Client is looking to hire a Service Desk Analyst. Team is currently doubling in size due to higher call volume and incoming tickets. While supporting daily IT related tasks and projects, technician will also have opportunities to grow technical skills by learning new technologies that keep clients centers up and running

Responsibilities include, but are not limited to:

  • 100% IT phone and chat support
  • Networking support (DNS, DHCP, TCP/IP, etc.)
  • Troubleshoot in a multi-user high volume environment
  • Troubleshoot PC's, printers, etc.
  • Support Windows based devices
  • Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
  • Triage high impact events
  • Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
  • Managing local technical projects
  • Maintain or create policies, procedures, and processes
  • Identify root-causes of operational issues and process inefficiencies
  • Working with limited supervision in a customer-facing service role
  • Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

  • Medical, dental & vision 
  • Critical Illness, Accident, and Hospital 
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
  • Short and long-term disability 
  • Health Spending Account (HSA) 
  • Transportation benefits 
  • Employee Assistance Program 
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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