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Full Time Patient Service Representative

2 months ago

Lakewood OH United States University Hospitals Urgent Care Full time
We have full time, front desk/medical receptionist position openings for staff to float between our Lakewood & Cleveland/Edgewater clinics located at:

1407 W 117th St, Cleveland, OH 44102.
14800 Madison Avenue, Lakewood, OH 44107

Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.

Job description

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the University Hospitals Urgent Care experience.

Responsibilities:

Greet patients and provide instructions to all visitors in a polite and professional manner
Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
Maintain the readiness of the University Hospitals Urgent Care reception area
Perform clerical tasks and adhere to established policies and procedures
Determine and collect each patient's financial responsibility
Assist the practice manager and other staff as required
Provide overall support for Physicians and office operations
Obtain and document patient history
Understand and enforce standard healthcare regulatory requirements
Collect and maintain all patient and business documents while maintaining confidentiality
Perform office procedures including all general administrative duties
Document Electronic Medical Record (EMR) all medical interventions
Assure HIPAA and OSHA compliance
May be asked to travel to nearby University Hospitals Urgent Care locations to support the staff

Minimum Qualifications:

High school diploma or equivalent.
Prefer at least one year experience in a medical office or emergency room setting.
Urgent care experience preferred, but not required.
Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

INDUH