Installation and Service Technician II

2 weeks ago

Tempe AZ United States A3 Smart Home Full time
JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

.

The Installation and Service Technician Smart Business II is responsible for installation, repair, and maintenance of all low voltage systems for our new and existing customer base. These services are critical for the ongoing customer service experience and satisfaction of our members. This position will work directly with project management and coordination to complete tasks.

ESSENTIAL FUNCTIONS RESPONSIBILITIES / JOB DUTIES

  • Install and program security, access and CCTV systems in commercial properties without assistance. Assist on fire alarm installs with direction and guidance provided by certified lead installer. Responsible for installing or adding basic electrical outlets when required. Reading and understanding blueprints and schematics with the ability to create as-builds and delegate tasks. Maintain communication with the project manager and coordinate in real time in order to address scheduling or other job related issues. Communicate with customers in full regarding the current job and any changes or issues.
  • Clock in and out of jobs/tickets and entering detailed notes including job needs, return trips and additional equipment. Maintain professional appearance, as well as company provided vehicles. Maintain a clean and organized work space. Managing job/ticket costs. Must be professional and organized at all times. Maintaining accurate inventory on your company provided vehicle.
  • Perform fire alarm inspections, identifying deficiencies and upgrade opportunities. Perform fire alarm repairs, maintenance, and upgrades. Create reports for customer and agency documentation and submittal. Perform security alarm, CCTV and Access repairs, maintenance, and upgrades with no assistance. Support service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Maintain relationships with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors. Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth. Must stay in compliance with company training courses. Must follow company policies and procedures. On call service.

KNOWLEDGE AND SKILLS

  • Basic electrical knowledge and ability to install and wire electrical outlets.
  • Must have the ability to lead a job, provide direction and guidance to fellow technicians
  • Advanced troubleshooting skills with no assistance on low voltage systems
  • Ability to read and install systems per design drawings and sales proposals
  • Position requires high level of efficiency, attention to detail, quality control, and teamwork
  • Proficient computer skills
  • Candidate must possess all necessary hand tools to complete daily tasks

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Minimum Qualifications
  • High School diploma or GED
  • 2-4 years of experience in the security industry
  • Must obtain and reinstate an alarm agent license
  • Must maintain a clean driving record at all times and report any issues within 24 hours to your manager
  • Preferred Qualifications
  • Experience in specific systems such as Qualsys, Digital Watchdog and Brivo. Fire alarm exposure is a plus.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

  • Must be able to climb ladders and lift up to 50lbs.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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