Service Desk Technician II
1 month ago
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1 The Service Desk Technician II is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. Requirements Provides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user’s computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations. Qualifications 3-5 years’ experience in call center or service desk environment. Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11 Office 365 Support User creations/terminations (tasks/requests) End-user self-service tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. Internet Service Provider (ISP), Cable Modem, and Internet Support. Effective troubleshooting and documentation skills Experience navigating a knowledge base. Proficient use of Microsoft Office applications IT troubleshooting Strong organization, time management, and prioritizing skills Completed High School Diploma/GED Associate Degree in Technical Field Other Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative, and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment. Job Location/Shift Local Preferred, Open to Remote Sunday- Thursday - 4:00am-12:30pm AZ Physical Demands Sit at a computer for 8 hours per day Keyboarding for 8 hours per day Near Vision (working with small objects or reading small print) Speaking (communicating information to clients/coworkers) Hearing Requirements (In person speech, telephone, other sounds) Benefits Insurance: Health Insurance, Vision, Dental, and Life Insurance Leave and Holidays: Paid Vacation, Paid Holidays Retirement: 401K Plan with company match (eligible after 1 year of employment) In-house fitness center
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Service Desk Technician II
3 weeks ago
Tempe, United States IT1 Full timeJob DescriptionJob DescriptioniT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and...
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Service Desk Technician II
2 months ago
Tempe, United States IT1 Full timeJob DescriptionJob DescriptioniT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and...
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Service Desk Tech II
1 month ago
Tempe, United States Progilisys Full timeType Contract to Hire Type Details Potential FTE, W2 Complete Description The Service Desk Technician (Tier 2) leads the daily operations of the service desk, managing the service desk team, and helping to ensure that the service desk is consistently improving with industry best practices and providing a customer-friendly attitude and the ability to work in...
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Service Desk Tech II
1 week ago
Tempe, United States Progilisys Full timeType: Contract to Hire Type Details: Potential FTE, W2 Complete Description: The Service Desk Technician (Tier 2) leads the daily operations of the service desk, managing the service desk team, and helping to ensure that the service desk is consistently improving with industry best practices and providing a customer-friendly attitude and the ability to work...
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Service Desk Tech II
6 days ago
Tempe, United States Progilisys Full timeType Contract to Hire Type Details Potential FTE, W2 Complete Description The Service Desk Technician (Tier 2) leads the daily operations of the service desk, managing the service desk team, and helping to ensure that the service desk is consistently improving with industry best practices and providing a customer-friendly attitude and the ability to work in...
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Service Desk Technician I
3 weeks ago
Tempe, United States IT1 Full timeJob DescriptionJob DescriptioniT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 10 years. This is a testament to the great team and...
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Service Desk Technician I
2 months ago
Tempe, United States IT1 Full timeJob DescriptionJob DescriptioniT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 10 years. This is a testament to the great team and...
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Installation and Service Technician II
4 days ago
Tempe, United States A3 Smart Home Careers Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. *Why Work For Us?* * Great Pay - opportunity to participate...
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Installation and Service Technician II
1 week ago
Tempe, United States A3 Smart Home Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
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Maintenance Technician II
1 week ago
Tempe, United States American Landmark Management, LLC Full timeAmerican Landmark Apartments is currently seeking an experienced and motivated Maintenance Technician II for The Access, our 408 unit residential community located in Tempe, AZ! At AL, we believe in you and the development of your career. Our team members all receive equal opportunities to grow from within. Due to our strong training and mentorship programs,...
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Mobile Technician II
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Tempe, United States Penske Truck Leasing Full time1541 W Bell De Mar Rd Tempe, AZ, 85283 Exciting New Road Tech Program! Position Summary: Penske Mobile Technician II will generally assist in the repair and diagnosis of major components or remove/replace major components at the direction of the PFM Asset Supervisor. Expectations include the ability to perform preventive maintenance (PM) service and to...
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Automotive Service Technician
1 week ago
Tempe, Arizona, United States ICONIC TIRE AND SERVICE CENTER Full timeJob OverviewJoin Iconic Tire and Service Center as an Automotive Technician - All Experience Levels WelcomeAttractive Sign-On Bonus: $2,500We are currently looking for Automotive Technicians of all experience levels to join our team. This opportunity offers career advancement, competitive compensation, excellent benefits, and a supportive work environment....
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Diesel Technician/Mechanic II
1 week ago
Tempe, United States Penske Truck Leasing Full time1249 W Fairmont Dr., Tempe, AZ 85282 What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the...
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Diesel Technician/Mechanic II
2 days ago
Tempe, United States Penske Truck Leasing Full time1249 W Fairmont Dr., Tempe, AZ 85282 What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the...
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Archaeological Field Technician II 03290 NWRC
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Tempe, United States North Wind Group Full timeLocation: Tempe, Arizona Title: Archaeological Field Technician II Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain Incorporated in 2011, North Wind Resource Consulting’s core capabilities include environmental documentation and permitting; natural and cultural resource surveys; wildlife and botanical expertise;...
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Mobile Technician II
13 hours ago
TEMPE, United States Penske Truck Leasing Full time1541 W Bell De Mar Rd Tempe, AZ, 85283 Exciting New Road Tech Program! Position Summary: Penske Mobile Technician II will generally assist in the repair and diagnosis of major components or remove/replace major components at the direction of the PFM Asset Supervisor. Expectations include the ability to perform...
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Mobile Technician II
10 hours ago
Tempe, United States Penske Truck Leasing Full time1541 W Bell De Mar Rd Tempe, AZ, 85283 Exciting New Road Tech Program! Position Summary: Penske Mobile Technician II will generally assist in the repair and diagnosis of major components or remove/replace major components at the direction of the PFM Asset Supervisor. Expectations include the ability to perform preventive ...
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Mobile Technician II
4 hours ago
Tempe, United States Penske Truck Leasing Full timeJob Description1541 W Bell De Mar Rd Tempe, AZ, 85283 Exciting New Road Tech Program!Position Summary:Penske Mobile Technician II will generally assist in the repair and diagnosis of major components or remove/replace major components at the direction of the PFM Asset Supervisor. Expectations include the ability to perform preventivemaintenance (PM) service...
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Mobile Technician II
8 hours ago
TEMPE, United States Penske Truck Leasing Full time1541 W Bell De Mar Rd Tempe, AZ, 85283 Exciting New Road Tech Program! Position Summary: Penske Mobile Technician II will generally assist in the repair and diagnosis of major components or remove/replace major components at the direction of the PFM Asset Supervisor. Expectations include the ability to perform...
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Mobile Technician II
1 hour ago
TEMPE, United States Penske Truck Leasing Full time1541 W Bell De Mar Rd Tempe, AZ, 85283 Exciting New Road Tech Program! Position Summary: Penske Mobile Technician II will generally assist in the repair and diagnosis of major components or remove/replace major components at the direction of the PFM Asset Supervisor. Expectations include the ability to perform...
