HVAC Install/Purchasing Coordinator

4 months ago

Tempe, United States One Hour Air Conditioning and Heating Full time
Job DescriptionJob Description

One Hour Air Conditioning and Heating Offers:

  • PTO Accruals begin on Day 1
  • Medical, Dental, Vision options as well as Company Paid for Life Insurance
  • IRA Match up to 3%
  • A Culture that is different than anywhere you've ever worked
  • Flexible working hours
  • Leadership Development Classes
  • Growth Opportunities with a Fast Growing Company

Are you looking for a career you love with plenty of room to grow? Do you value company culture, enhancing the customer experience and truly having an impact on the business? Join our team at One Hour Air Conditioning and Heating. We are looking for some one who has a strong desire to meet/exceed goals. Someone who is highly motivated and understands how their role influences those you work with daily.

The Service Dispatcher schedules technician appointments at customer sites and facilitates communication between technicians, customers, and the company.

This job comes with Full Benefits package including IRA Match, Vacation, Medical, Vision, Dental and other types of insurance

This role will serve 2 branches. Phoenix Branch and Prescott Branch

Primary Responsibilities:

  • Coordinate Install jobs for Phoenix and Prescott Branch
  • Maintain daily schedules for install technicians and create and dispatch install jobs
  • Order install job equipment and schedule all services required to install 
  • Input purchasing line items for all Purchase Orders 
  • Registering and Purchase Extended Warranties for Equipment
  • Receiving all receivables 
  • Maintains customer database, ensuring complete, accurate, and updated entry of information
  • Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries
  • Responds to install technician requests both by online, texting and phone
  • Reviews completed work for accuracy
  • Prepares invoices for processing, pulling permits, collecting install payments
  • Maintains weekly meeting schedules for install technicians
  • Participates in company sponsored training classes
  • Effectively managers conflict resolution with clients through clear communications, addressing all concerns, questions, or problems expediently
  • At the request of the Accounting Manager, may be required to perform administrative duties to assist with the overall efficiency of the operation
  • Follow up on past recommendations to obtain more work
  • Maintains a professional image at all times by:
    • Following safety policies and procedures
    • Abiding by ALL standards of performance and code of ethics
    • Maintaining a courteous demeanor with all customers and associates

Requirements:

  • Geographical knowledge of the service area and/or map reading skills
  • Advanced communication and customer service skills
  • Experience using Microsoft Word and Excel
  • Valid Driver’s License, clean background, ability to pass a drug test
  • GED or High School Diploma
  • General office Environment
  • Ability to sit for prolonged periods of time
  • Ability to work under stressful conditions and may be exposed to verbal confrontation
  • Must be able to work extended hours, nights, holidays and weekends

***One Hour Air Conditioning and Heating is an Equal Opportunity Employer: Applicants will be considered regardless of race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.***

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