Client Service Representative- Allen Family Vet
4 weeks ago
We are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental Radiography, Extractions & Oral Surgery, and Acupuncture. Our equipment sets us apart; we are ready for all services, even pet emergency services in Allen.
Our people are not defined by their job descriptions. We’re not looking for “just” veterinarians, vet nurses, and receptionists to join our family. We hire heroes. We hire hand-holders. We hire shoulders to cry on. Skills can be taught, and experience comes with time, but both are meaningless without passion, dedication, a commitment to personal growth, and a desire to be the best you can be. We’re seeking you to help lead our team, our clients, and our profession into the next generation of veterinary medicine.
Operating Hours: Monday-Friday 7:30 am-5:30 pm, Saturday 8:00 am-12:00 pm
Pay: $15-17/hr
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Client Service Representative Competencies
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
- Full time
- Ability to work on weekends
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
Benefits Offered
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
- Scrub allowance
-
Client Service Representative- Allen Family Vet
3 weeks ago
Allen, United States Allen Family Vet Full timeAbout Allen Family Vet We are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental Radiography,...
-
Client Service Representative- Allen Family Vet
4 weeks ago
Allen, United States Allen Family Vet Full timeJob DescriptionAbout Allen Family VetWe are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental...
-
Client Service Representative- Allen Family Vet
4 weeks ago
Allen, United States Allen Family Vet Full timeAbout Allen Family Vet We are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental Radiography,...
-
Client Service Representative-
3 weeks ago
Allen County, United States Allen Family Vet Full timeAllen Family VetWe are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we prioritize the use of cutting-edge veterinary technology to ensure the best care for pets.Our services include Dental Radiography, Extractions & Oral Surgery, and Acupuncture. Our team is not just comprised of veterinarians, vet nurses, and...
-
Allen, United States Heartland Veterinary Partners LLC Full timeAbout Allen Family Vet We are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet , we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental Radiography,...
-
Allen, United States Heartland Veterinary Partners LLC Full timeAbout Allen Family Vet We are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental Radiography,...
-
Client Service Representative- Allen Family Vet
3 weeks ago
Allen, United States Heartland Veterinary Partners LLC Full timeAbout Allen Family Vet We are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental Radiography,...
-
Client Service Representative- Allen Family Vet
3 weeks ago
Allen, United States Heartland Veterinary Partners LLC Full timeAbout Allen Family Vet We are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental Radiography,...
-
Client Service Representative- Allen Family Vet
2 weeks ago
Allen, United States Heartland Veterinary Partners LLC Full timeAbout Allen Family Vet We are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental Radiography,...
-
Client Service Representative- Allen Family Vet
2 weeks ago
Allen, United States Heartland Veterinary Partners LLC Full timeAbout Allen Family Vet We are an AAHA-accredited veterinary practice located in Allen, Texas. At Allen Family Vet, we love technology, and we always keep up with it. You can trust we are always leveraging the latest in veterinary technology to help keep your pets as healthy as possible. We offer some of the highest-end vet services like Dental Radiography,...
-
Client Service Representative- Kirby Family Vet
2 months ago
San Antonio, TX, United States Kirby Family Vet Full timeAbout Kirby Family Vet We are a full-service veterinary clinic that provides compassionate, quality care to pets in San Antonio. There is no question that our team loves what we do. And providing loving, top-notch medical care to our patients is and always will be number one. If you share that same passion, then we want you to join the...
-
Asheville, NC, United States Heartland Veterinary Partners LLC Full timeAbout East Asheville Family Vet Working at East Asheville Family Vet is an unparalleled experience filled with passion and purpose. Our tight-knit team shares a profound love for what we do and the incredible community we serve. Comprised of dedicated pet care experts, we’re committed to providing the highest quality service in our brand-new,...
-
Client Advisor, Armani Outlet Allen
3 months ago
Allen, United States Armani Group Full timeJOB DESCRIPTION Client Advisor | Armani Outlet, Allen | Full-Time As an associate with Giorgio Armani Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit , passion for the brand, exemplify the...
-
Member Services Representative
1 month ago
Allen, United States City of Allen Part time $15 - $18HIRING RATE: $14.71 HourlyFULL HIRING RANGE: $14.71 - $18.02 HourlyThe City:With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to...
-
Certified Veterinary Technician
4 weeks ago
Lakeland, FL, United States Highland Square Family Vet Full timeAbout Highland Square Family Vet We work hard to be Lakeland’s leading animal care provider. That means outfitting our clinic with cutting-edge technology and hiring smart, caring people to bring our patients the best care possible. We offer top-of-the-line animal services for our patients. We operate as a walk-in vet clinic where pet owners can enjoy the...
-
Solution Advisor
3 weeks ago
Allen, United States Booz Allen Hamilton Full timeKey Role: Provide support as a Solution Advisor by providing expertise and knowledge transfer sessions at federal and local levels. Support the translation of COTs product capabilities and nomenclature to enable understanding in partnership with the subject matter experts. Review and help the Solution Management Administrators ( SMA ) with the task orders...
-
Conference Analyst
3 weeks ago
Allen, United States Booz Allen Hamilton Full timeTo grow effectively, organizations need help looking at their operation from the outside. Whether standing up a new organization, transforming an existing one, or transitioning an organization (e.g. , merger, split-up ) , our clients need a consultant who will take the time to learn the complexities of their mission and provide them with tangible advice on...
-
Data Architect, Lead
4 weeks ago
Allen, United States Booz Allen Hamilton Full timeFor an organization to transform in today’s digital world, it needs to properly collect, store, and organize its data. Effective data management can enable more efficient operations, yielding more growth. As a data architect, you know how to apply your creative-thi nk ing and analytical mindset to help organizations manage their data assets. We’re...
-
Allen Deli
2 months ago
Allen, United States HEB Grocery Stores Full timeHEB Grocery Stores - Allen Deli [Kitchen Staff / Food Prep] As a Food Service Representative at HEB Grocery Stores, you'll: Provide a well-stocked, well-maintained department; Prepare, package, and merchandise fresh product on a daily basis; Maintain all department and food safety/sanitation standards; Slice, package, label, rotate, and cull products for...
-
Nurse Practitioner Family Glen Allen VA $125K+
2 months ago
Glen Allen, United States Nirvana Healthcare Full timeAbout the job Nurse Practitioner Family Glen Allen VA $125K+ Nurse Practitioner Family - Glen Allen, VA Location: Glen Allen, VA 23058 We are looking for a Nurse Practitioner to join our outstanding team in Glen Allen, VA We are looking for a Provider that is a Team Player, Passionate, Goal Oriented and willing to do what it takes to help our patients! We...
