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Public Health Program Specialist
3 months ago
*Location: *Jefferson City, MO
*Job Type:* Full-time (40 hours per week, Monday-Friday 8 AM-5 PM).
Remote work may be considered, but the position will be required to report to the Jefferson City campus occasionally.
This position will involve periods of frequent travel. This position will report to a PHP Supervisor on the Data Modernization Support Team.
*Knowledge, skills, and abilities:*
Must be able to clearly communicate both verbally and in writing to diverse individuals with widely
varying levels of technical skills. Must be able to represent the Missouri Department of Health and
Senior Services to key stakeholders in a professional and respectful manner.
The initial focus for this position will be the ShowMe WorldCare (SMWC) implementation. SMWC is a comprehensive reportable conditions surveillance/registry, contact tracing, outbreak tracking, and case management system that will replace three current applications (WebSurv, EpiTrax, and EnvSurv). SMWC will be utilized by state and local public health agency staff.
*Duties of this position include:*
• Presenting sections of material and assisting with questions at live trainings throughout the State of Missouri for local public health agencies, state agencies, and data submitters.
• Presenting sections of material and assisting with questions during virtual training for end users as needed.
• Under supervisory guidance, developing a variety of training materials for live training, virtual training, posting on the DHSS website, and other situations as needed.
• Under supervisory guidance, creating, or collaborating with DHSS training staff to create virtual training modules as needed.
• Covering manned office hours in a virtual format for end users to ask questions and receive assistance on use of the system.
• Covering shifts on the help desk to support end users and data submitters. The help desk will be staffed during regular DHSS business hours of 8:00 AM – 5:00 PM Central Standard Time. The need for extended hours (e.g., evenings/nights, weekends, holidays) may occur and will be determined in collaboration with DHSS in the following situations:
o For a period of time immediately following system implementation if a high volume of requests for assistance are received
o If a public health emergency is declared
o If an emerging disease appears in Missouri
• Completing help desk activities including configuring accounts for new users, resetting
passwords, answering basic system questions, triaging more complex questions to subject
master experts, etc.
• Providing additional training and support services as determined necessary based on DHSS assessments and end user feedback. Examples include frequently asked question documents, live training sessions for individuals or small groups, hot topic sessions, and any other materials/services needed to improve the end user experience.
• Assisting DHSS staff with developing reports and exports for end users.
• Assisting DHSS staff with onboarding data submitters to the online reporting module.
• Complying with other training/support duties as assigned.
• As the volume of work related to the ShowMe World Care implementation decreases, this position may assist other electronic information systems or assist with other Data Modernization Initiative projects.
Job Type: Contract
Pay: $70.00 per hour
Schedule:
* Day shift
* Monday to Friday
* Weekends as needed
Work Location: On the road
