Business Relationship Officer

Do you thrive on engaging with local businesses to understand their needs and deliver solutions?
Are you passionate about developing strong relationships and strengthening our presence in the community?
Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally?



If so, we’d love to talk with you about Monterra Credit Union’s Business Relationship Officer Position

Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members’ potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you.



SALARY & BENEFITS

Monterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package:

Starting pay of $44.00 - $50.00 per hour depending on experience
Bilingual pay incentives (English/Spanish or English/Tagalog)
Semi-annual bonuses for meeting key financial and operational goals
Medical, Dental, Vision, Life, and Long-Term Disability insurances
401(k) including generous matching contributions
Discounts on financial products and services, including mortgage and auto loans
Paid time off, tuition reimbursement, and much more



POSITION SUMMARY

The Business Relationship Officer focuses on recruiting, engaging, and activating new business accounts to support the organization’s goals. Key responsibilities include building and maintaining relationships with business account members, executing outreach initiatives, and representing Monterra Credit Union at corporate, community, and partnership events. Success in this role requires a proactive, results-driven approach, strong relationship-building skills, and a commitment to expanding Monterra’s community presence and impact.



This position works on-site at our Corporate Office in Redwood City, CA.



PRIMARY RESPONSIBILITIES

Business Accounts Membership Development Contacts potential business members to obtain and foster new business deposit relationships and expand the credit union’s portfolio. Offers services such as credit cards, ACH, desktop deposit, merchant and payroll services to business members.
Presents Monterra Credit Union business products, services, and financial wellness solutions to diverse audiences to grow membership.
Maintains the business portfolio and reaches out to current members to enrich the member experience and deepen their business relationship with Monterra Credit Union by linking services of value and educating the business members on how to easily navigate our product and service solutions.
Collaborates with branch managers, staff, and leadership to identify prospects, organize efforts, and enhance member engagement.
Partners with Business Lending/Commercial Loan Officer to identify opportunities to enhance our business deposit product and/or service offerings, works with Commercial Loan Officer to ensure proper onboarding of new businesses.
Collaborates and coordinates with the marketing department to facilitate promotions and activities that enhance business relationships. Attends or participates in community events by attending a minimum of 2 community events monthly and more frequently as opportunities present themselves.
Researches and maintains a thorough knowledge of business deposit policies and procedures, keeps up to date on regulatory changes, and maintains familiarity of new business deposit product or service trends.





Business Accounts Administration Serves as the Credit Union’s centralized business account subject matter expert, supporting and assisting the Director of Operations and VP, Member Experience related to business deposit products, services, and training as needed.
Supports business members by accepting unresolved complex member inquiries and works directly with members to research and explore potential solutions. Works with Operations, Business Lending, and Branch Managers to identify and resolve business member inquiries or service issues.
Provides guidance and answers to business account inquiries, ensuring a deep knowledge of Credit Union products and policies to deliver tailored recommendations.
Opens new business accounts and provides complete new member onboarding.
Cross-sells Monterra products and services
Assists with managing business member relationships





Data Management and Reporting Collects and manages business account information, tracking key metrics and ROI for membership and business development efforts.
Creates and distributes detailed performance reports to management, highlighting trends and opportunities for growth.
Provides monthly reporting (on demand as requested) of Business Deposit portfolio. This includes but is not limited to; total business deposits, total business memberships, net growth, accounts opened by entity types .





Additional Responsibilities Provides service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.
May perform other duties as assigned.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.





PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands.
Employee must occasionally lift and/or move up to 5 pounds.
Employee may occasionally work overtime.
These activities are not necessarily performed to the same degree and combination every day.



Apply Now for Consideration

Monterra Credit Union is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status.






Qualifications


Bachelor’s degree in marketing, business management, communications, or equivalent work experience.
5+ years of business development or account management experience, ideally within banking or retail settings.
Must be knowledgeable about business products and services offered by Monterra.
Strong customer service, sales, and relationship management skills, with a proven ability to coordinate prospecting, maintain client relationships, and manage contact databases.
Excellent analytical and critical thinking skills with the ability to translate information into actionable growth plans.
Highly organized with strong time management, multitasking, and project management abilities to handle multiple projects and meet deadlines in a fast-paced, independent environment.
Exceptional communication skills, including effective written, verbal, interpersonal, and presentation capabilities, with the ability to communicate technical concepts to diverse audiences.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiar with market segmentation strategies.
Demonstrated ability to analyze processes, develop detailed procedural documents, and create actionable insights.
Reliable transportation with a valid driver’s license and vehicle insurance; ability to travel up to 80% of the time, including evenings and weekends.
Ability to exercise sound judgment in all situations and foster sound relationships with others at all levels.
Flexible and adaptable to changing schedules and priorities.
Fluency in Spanish strongly preferred.