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Technical Support Engineer

3 months ago

Knoxville TN United States McCoy Construction & Forestry Full time
McCoy Construction and Forestry is YOUR John Deere Construction and Forestry equipment dealer. Our unmatched dedication to customer service is further strengthened by our parent company, McCoy Group. Headquartered in Dubuque, IA, and family-owned and operated.

The Technical Support Engineer is responsible for the after-sale performance and technical support of all SmartGrade™ and integrated grade control equipped machines. The Technical Support Engineer must have a highly technical understanding of the John Deere SmartGrade™ system, as well as applicable Topcon™ products that work in conjunction with SmartGrade™ equipped machines.

Duties and Responsibilities:

Support and diagnose SmartGrade™ and related grade control issues and make appropriate repairs.
Communicate effectively with John Deere and other applicable technical support personnel to successfully resolve customer’s issues from start to finish.
Consistently demonstrate and utilize remote support tools such as John Deere SmartGrade Remote Support or equivalent 3rd party software whenever applicable.
Communicate developing or existing hardware/software concerns related to SmartGrade™/IGC to appropriate MCF departments.
Actively support the Precision Technology Manager and territory managers within their respective areas to promote, demo and sell SmartGrade™ machines.
Assist in training Territory Managers to conduct SmartGrade™ demonstrations.
Complete and maintain all OEM and government certifications expected or required.
Plan, prepare, and conduct in-field demonstrations and classroom training of grade control solutions for both construction professionals and MCF staff as required.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Seek additional sales, parts, and service opportunities for MCF and report prospects to the appropriate parties.

Benefits:

Paid Time Off-80 Hours in the First Year
Ongoing training by the best in the industry
Medical, Prescription, Dental, Vision, Short- and Long-Term Disability
401K with Employer Match
$50,000 Life Insurance Policy

Qualifications and Skills:

3-4 years construction and forestry equipment experience required
Demonstrated knowledge and capacity to learn and grow with technology.
Strong knowledge of basic surveying fundamentals such as job site localization, surface measurement, and creation of basic models.
Detailed understanding of grade control hardware and set up.
Willingness to travel (up to 75%)
Knowledge of appropriate industry (Performs more complex functions, understands principles, may teach others.)

McCoy Group is an Affirmative Action/Equal Opportunity Employer. We encourage applications from qualified candidates who have military experience, are living with a disability.