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Lead Technical Support Engineer

2 months ago

Riverside CA United States VirtualVocations Full time
A company is looking for a Lead Technical Support Engineer to deliver exceptional post-sale support for customers using their SysTrack platform.
Key Responsibilities

Manage customer support calls and documentation of tickets
Mentor junior support engineers and assist in developing test applications
Collaborate with internal teams to classify trouble tickets and monitor aged support tickets

Required Qualifications

3 years of experience with SysTrack or comparable monitoring software systems
Bachelor's degree in computer science or equivalent experience
Advanced experience with Windows systems in large-scale environments (500+ users/devices)
4 years of programming, scripting, or debugging experience with C++, C#, SQL, or JavaScript
DBA knowledge of SQL Server and familiarity with IIS