IT Specialist

DutiesMajor duties for this position include, but are not limited to:Provide subject matter expertise and technical support for the planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization's IT architecture and business needs.Plan and coordinate the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.Direct, plan and coordinate infrastructure support technical activities with other OCIO and DOL staff who are involved with agency computer systems and related activities.Provide advisory/consultation services to the Division's senior management staff regarding network operations policy, procedures and management issues.Identify and resolve daily network operations problems, and collaborate with Division staff on problems and situations involving cable plant maintenance and network design issues.Performs other duties as assigned.Requirements Conditions of EmploymentMust be at least 16 years old.Must be a U.S. Citizen.Candidate required to obtain the necessary security/investigation level.Requires a probationary period if the requirement has not been met.Subject to pre-employment and random drug tests. QualificationsApplicants must have IT-related experience demonstrating each of the four competencies listed below:Attention to Detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.AND
Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the Federal Service.Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled.Qualifying specialized experience for GS-14 includes:Experience implementing, managing, and performing the daily operations and maintenance of enterprise-wide telecom and Unified Communications platforms and services across an organization.Experience leading staff and subject matter experts in all facets of telecom and Unified Communications.Experience establishing standards, policies, plans, and governance in telecom and Unified Communications.Education
This job does not have an education qualification requirement.
Additional informationThis position is being filled through the Direct Hire Authority. Traditional rating and ranking of applications do NOT apply. The Veteran's preference does not apply.

DOL seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness so that all individuals can participate and contribute to their full potential.Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEESAs a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATIONClick here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.Based on agency needs, additional positions may be filled using this vacancy.The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information.The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.
All applicants tentatively selected for this position will be required to submit to screening for illegal drug use prior to the appointment.All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71. Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Under the authority of direct hire recruitment, evaluation factors are a tool to gauge one's proficiency in relevant competencies, but will not be used to determine who will be referred to the hiring manager for consideration. All candidates who have provided a complete application, and meet the minimum qualification requirements will be referred for consideration. Please review evaluations details here.Click here for Evaluation details.You may preview questions for this vacancy here: The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings.INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must meet the basic and minimum qualification requirements for this position to receive consideration. Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.