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Guest Service Agent

2 months ago

Auburn CA United States Reneson Hotels Full time
The Holiday Inn located in Auburn has an immediate need for a part-time Front Desk/Guest Service Agent that is flexible to work weekday evenings 3p - 11p, holidays included if they fall on your regularly scheduled days. The 96-room hotel is an award-winning property priding itself on our outstanding customer service scores. We are looking for a team player, with a warm people-oriented demeanor and a gift for paying attention to details that will allow you to deliver superior customer service. You will be responsible for organizing, confirming, and processing guest check ins and check outs, making reservations and light concierge work. No matter whether a guest arrives weary from their travels or excited to start their vacation, we strive to make each guest stay a unique and memorable experience. Every guest, Every time.

Essential Functions:
Answering phones, directing calls, and taking reservations. Welcome guests during the check in process and wishing a fond farewell upon departure. Excellent communication skills and an ability to get along with a wide variety of people. Produce and generate all required reports and perform daily check lists. Post charges to guests' accounts and perform other cashier functions, including but not limited to some cash handling, performing folio corrections and adjustments. Local knowledge and ability to perform concierge services. Maintain knowledge of all restaurants, tourist attractions and wineries in the area.

Conditions: Must be able to stand for long periods of time, speak clearly on the telephone and must be able to see/read computer screen.

We offer paid holidays, sick time, 401k plan with matching and Holiday Inn worldwide travel discounts.

Apply today at www.renesonhotels.com, $19.50 per hour

RequiredPreferredJob Industries
  • Hotel & Hospitality