Part-time Guest Service Agent for DoubleTree by Hilton Battle Creek

4 weeks ago

MI United States DoubleTree by Hilton Battle Creek Full time
Job Summary

We are seeking a skilled Guest Services Agent to join our team at the DoubleTree by Hilton Battle Creek. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-outs, handling room assignments, payment, and other guest requests
  • Provide accurate and timely information to guests regarding hotel services and amenities
  • Upsell hotel services and facilities to maximize room occupancy
  • Respond to guest inquiries and resolve issues in a timely and efficient manner
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software
  • Ability to work a flexible schedule, including evenings and weekends
Benefits
  • Paid time off and holiday pay
  • Travel discounts and restaurant perks
  • Referral program and employee recognition
  • Advancement opportunities and paid maternity/paternity leave

Apply today to become part of our exceptional team and contribute to delivering outstanding guest service at DoubleTree by Hilton Battle Creek

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