Service Desk Specialist

4 weeks ago


Kansas City, Kansas, United States Logicalis Full time
Job Summary

This role is responsible for providing technical support to corporate clients via phone, email, and chat. The ideal candidate will have experience in a call center or service desk environment and be proficient in various PC hardware and software applications.

Key Responsibilities
  • Provide technical support via phone, email, and chat to employees of corporate clients
  • Assist users in troubleshooting Outlook and other Microsoft Office applications
  • Provide support for Microsoft Operating Systems (Windows 7, Windows 10) and Microsoft Office Products (Word, Excel, PowerPoint, Office 365)
  • Configure and troubleshoot mobile devices, including email sync
  • Handle 50-60 issues per day efficiently and appropriately
  • Maintain regular and punctual attendance
  • Utilize Active Directory database to reset network passwords
  • Assist users in adding and changing network printers
  • Provide technical support for VPN connectivity issues
  • Control user's computers utilizing remote access tools
  • Troubleshoot remote access connectivity problems
Requirements
  • 1 year experience in a call center or service desk environment
  • Knowledge of various PC hardware and software applications, including operating systems, office software, and cloud services
  • Effective troubleshooting and documentation skills
  • Experience navigating a knowledgebase
  • Proficient use of Microsoft Office applications
Working Conditions

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.

The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl.

The employee may occasionally lift and/or move up to 10 pounds.

Equal Opportunity Employer

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.

We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression.



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