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RPS System Support Technician

2 months ago

Aurora, United States Johnson Controls International Full time

Be part of the future 

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 

What we offer: 

  • Competitive Starting Pay 

  • Paid Training 

  • Global Advancement Opportunities 

  • Company Vehicle (as applicable) 

  • Referral Bonuses 

  • Comprehensive Benefits 

  • Medical/Dental/Vision insurance 

  • Health Savings Account (HAS) 

  • Life Insurance 

  • 401(k) savings plan with company match 

  • Short-Term and Long-Term Disability 

  • Employee Assistance Program 

  • Wellness Program 

  • And More  

What you will do 

Support the dedicated RPS (Remote Professional Services) team within Johnson Controls Security Solutions and other Business Units as required. Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors. Maintain customer Security and possibly network equipment to meet compliance standards for their industry. Objectively and proactively work on Remote Projects and Service Request. There will be a requirement to work with all company branch technicians throughout U.S. and Canada. 
 
How you will do it 
 
• Completes programming assignments within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs. 
• Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational. 
• Performs work assignments in a safe manner and within specified cost limits. 
• Keeps up-to-date of changes and new developments in products and technology. 
• Services CCTV and Access control security systems. 
• Create detailed documentation/incident reporting of troubleshooting and diagnosis of customer equipment. 
• Deliver routine and on time reporting to the customer regarding their system, status, health and compliance status. 
• When needed pre-stage system before deployment and configure to system specifications 
• Perform other custom support functions as stated in customer contracts as it relates to compliance or their security equipment. 
 

What we look for 
 
• Degree or Diploma in computer science or related field preferred. 
• Ability to flexible hours 
• 1 to 3 years’ experience with Access Control and CCTV systems. 
• Good verbal and written communications skills. 
• Strong network and computer skills/knowledge. 
• Excellent problem-solving skills. 
• Ability to read blue prints/diagrams 
• Ability to troubleshoot technical issues remotely. 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.