Systems Administrator Technician

3 weeks ago

Aurora, Colorado, United States General Dynamics Information Technology Full time
Job Title: Systems Administrator Technician

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Systems Administrator, you will help ensure today is safe and tomorrow is smarter. Our work depends on skilled professionals like you joining our team to support and manage the responsibilities of the successful completion of all tasks in assigned projects.

The primary responsibilities of our Systems Administrator are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation, maintenance, and troubleshooting support of information systems applications and related peripheral hardware.

Our Administrator is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques.

This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.

Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities:
  • Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
  • Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
  • Install, upgrade, repair, support customer baseline equipment and related devices
  • Perform daily systems checks, datacenter walkthroughs for alerts/alarms, degradation of services or systems
  • Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
  • Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential, and Support)
  • Reseat cards, reboot hardware, replace hardware components, and replace cabling
  • Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
  • Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
  • Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
  • Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
  • Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources, and other documentation
  • Support non-standard surge services for special projects and high-visibility activities as directed
  • Collaborate with internal and external customers, agencies, and service providers
  • Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
  • Provide process improvement recommendations and integrate support best practices.
  • Participate in special projects as required.
WHAT YOU'LL NEED TO SUCCEED:

● Education: Technical Training, Certification(s), or Degree

● Required Experience:

  • 1+ years of related experience
  • Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
  • Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification
  • As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations.

● Security Clearance Level: TS/SCI with Polygraph

● Location: On Customer Site

● US Citizenship Required

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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