IT Application Services Manager

3 weeks ago

Marlborough, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Manager, Application Services is a Technical Leader in the IT Applications Services team responsible for ensuring a consolidated, cohesive and effective operation and support functions across all Front office and Back office IT applications. This role requires high levels of working knowledge in developing and supporting highly complex mission critical systems using a broad range of technologies and organizational skills to lead and manage the work products of a development or support team. Additional responsibilities include but not limited to:

  • Define Level 2 support strategy and approaches for continuous improvement and effective organizational support
  • Maintain external vendor accountabilities and drive compliance/improvement on commitments
  • Identify vendor skill gaps and make recommendations for changes/improvements
  • Drive unified approach for L2 application management processes and increase L2 utilization across the portfolio
  • Lead discussions for balancing team skill sets, utilizing excess capacity to fill under managed areas
  • Anticipate new demand requirements when new applications or solutions are introduced
  • Lead a highly skilled team of software engineering staff through day-to-day Support and operational activities
  • Manage the work products of contracted and in-house engineering staff to ensure on-time and on-budget delivery
  • Ensure assigned application areas meet defined operational SLAs and other KTLO objectives
  • Work as primary engineering liaison for on-going development and support transition
  • Review, tune and approve SOP’s for level 1.5/2/2.5 application support
  • Establish and enforce cross-functional alliance (vs. tech silos) for support procedures and processes
  • Drive and contribute to key ITIL processes and procedures to ensure operational effectiveness and continuous improvement
  • Participate, review and approve Root-Cause analysis of Production incidents
  • Manage and optimize production support processes
  • Define & guide break-fix and small enhancements development processes
  • Participate in departmental budget and EPIC planning
  • Manage, Guide, Mentor and develop assigned team members
  • Define and guide standards for compliance, quality control and peer-peer review processes

Required Skills:

Bachelor’s degree in Information Systems, Computer Science or related discipline

  • 8 or more years of IT Development or relevant support experience
  • 6 or more years of Technology experience in the fields (several) of POS, SAP, Mainframe, ERP, Reporting, Data Warehouse and EAI technologies
  • 3 or more years of IT operational experience in Service Delivery or related ITIL or operations functions
  • 3 or more years as a technical lead, preferably in a diverse and hybrid (onsite, offshore) environment
  • Ability to learn broader technology and application areas with limited documentation

Desired Skills:

  • 10 or more years of related experience in a retail environment
  • 10 or more years of working in hybrid teams
  • Results oriented leader, with strong desire to excel and succeed as a team
  • Relevant certifications in technology or operations
  • Ability to Guide, mentor and delegate work to a diverse team
  • Soft skills to lead and manage work products of a technical team
  • Communication skills to interface productively with non-technical teams

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $122,500.00.

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