Counter Sales Representative

2 months ago

Millsboro, United States Universal Supply Full time
Founded in 1965, Universal Supply operates locations in five states, Connecticut, Delaware, New Jersey, Maryland and Pennsylvania, providing professional builders with the best in specialty building products, including roofing, siding, windows, doors, cabinetry, millwork and fasteners.

US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to side power them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

Position Overview

The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

Essential Job Duties

  • Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
  • Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
  • Represents assigned outside sales representatives during their absence from the office. Handles telephone calls, writes orders, resolves problems, and relays any information for those individuals.
  • Provides accurate and complete material take offs of single/multiple family home projects.
  • Provides technical assistance to drafting and engineering as required.
  • Analyzes and sizes various lumber products using appropriate software.
  • Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
  • Codes and inputs customer orders, pricing information and additional data into the computer system.
  • Creates accurate and complete invoices, work orders, and sales tickets.
  • Maintains stock levels on the sales floor and in the stockroom.
  • Operates and balances cash register daily.
  • Researches credits, returns, and late payments as needed.
  • Works with outside sales representatives to ensure customer satisfaction.
  • Other duties as assigned by location management.


Additional Showroom Duties:
  • Facilitate acceptable level of service and communication with customers on the showroom floor and via phone.
  • Responsible for appearance of the showroom, the physical integrity and pride of the showroom.
  • Close the sale by selling USLBM value ("The best people, products and service.)
  • Assist with physical inventory.
  • Maintain current product knowledge.
  • Attend assigned training and meetings as required increase knowledge of entire product offering.
  • Write and sign thank you notes to all whole house selections in the showroom.
  • Develop new business leads.
  • Basic ability to read and understand blueprints.
  • Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.
  • Maintain individual follow up system to assure proper attention of orders and quotations.
  • Maintain acceptable level of individual sales as set by local manager.
  • Work Saturday and evening schedules as required.
  • Participate in area trade associations' meetings and events.
  • Support efforts of outside sales associate.
  • Other duties as assigned by location management.


Knowledge, Skills & Abilities

  • Minimum education required- High School Diploma, college degree preferred.
  • Minimum experience required- 2 years in building material industry with extensive knowledge of product and application, sales experience a plus.
  • Special skills required- Ability to operate computer, calculator & cash register.
  • Knowledge of building materials, applications, related equipment, and/or construction industry.
  • Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
  • Should be familiar with Computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inventory and inventory control.
  • Confidentiality requirement-low
  • Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system. Lifting 20 lb. objects constantly, 50 lb. objects frequently and 100 lb. objects occasionally.


Universal Supply Co., a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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