Automotive Service Consultant

4 days ago


Millsboro, Delaware, United States Preston Automotive Group Full time

Job Title: Automotive Service Advisor

Job Summary:

As a Service Advisor with the Preston Automotive Group, you will play a vital role in providing exceptional customer experiences in our service department. You will act as the liaison between our technicians and customers, ensuring seamless communication and trust. Your expertise will empower you to take care of our customers, making you an active participant in the service lane.

Key Responsibilities:

* Review and manage appointments, some of which may be set by our Business Development Center (BDC) representatives or our dealership website.
* Greet and focus on customers upon their arrival, providing a warm and welcoming experience.
* Conduct a thorough vehicle walk-around and inspection to identify any necessary maintenance or repair needs.
* Provide customers with an estimate of the service visit duration and keep them informed of the status of their vehicle via their preferred communication channel.
* Advise customers on recommended maintenance or repair work to ensure their vehicle remains safe and reliable.
* Foster strong relationships with our technicians and parts associates, ensuring effective communication and collaboration.
* Develop in-depth knowledge of our products to assist customers with their queries.
* Meet or exceed targeted sales goals, driving business growth and success.
* Follow up with customers post-visit to ensure we have met their expectations and provide opportunities for improvement.

Requirements:

* Deliver exceptional customer experiences, consistently meeting or exceeding customer satisfaction targets.
* Demonstrate a strong drive to achieve personal goals, aligning with the company's objectives.
* Possess attention to detail, ensuring accuracy and precision in all aspects of the job.
* Exhibit strong communication and organizational skills, effectively managing multiple tasks and priorities.
* Maintain a valid driver's license and an acceptable, safe driving record.
* Hold a high school diploma or equivalent.

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at the Preston Automotive Group.



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