Front Desk Agent Full Time

2 months ago

Providence, United States Graduate Providence Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

 

 

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city’s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

 

  • Front Desk Agent

    5 days ago

    Providence, United States Omni Hotels Full time

    Location Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Front Desk Agent

    5 days ago

    Providence, United States Omni Hotels & resorts Full time

    Providence Hotel  The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical...

  • Front Desk Agent Full Time

    4 weeks ago

    Providence, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent Full Time

    1 month ago

    Providence, United States Graduate Providence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 weeks ago

    Providence, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    4 days ago

    Providence, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!Administration· Register and assign rooms to guests.· Issue room key and escort instructions to Guest Service Agent or directly to guest.· Sort and track incoming mail and messages.· Transmit and...

  • Front Desk Agent

    4 days ago

    Providence, United States The Beatrice Full time

    Job DescriptionJob DescriptionSCOPE OF POSITION:The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. ESSENTIAL DUTIES AND...

  • Front Desk Agent

    4 days ago

    Providence, United States Main Street Hospitality Full time

    Job DetailsLevel Experienced Job Location The Beatrice Hotel - Providence, RI Position Type Full Time Education Level High School Salary Range $17.00 Travel Percentage None Job Shift Any Job Category Hospitality - Hotel Description The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and...

  • Front Desk Agent

    6 days ago

    Providence, United States Main Street Hospitality Full time

    Job DetailsLevel Experienced Job Location The Beatrice Hotel - Providence, RI Position Type Part Time Education Level High School Salary Range $17.00 Hourly Travel Percentage None Job Category Hospitality - Hotel Description The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient...

  • Front Desk Agent

    3 days ago

    Providence, United States Graduate Providence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Medical Receptionist | Full Time

    2 days ago

    East Providence, United States Goconfluent Full time

    ** Front Desk Medical Receptionist | Full Time** **Job Category****:** Office **Requisition Number****:** FRONT005327 Showing 1 location **Job Details** **Description** Pappas Physical Therapy is looking for a **full-time** Front Desk Medical Receptionist at our **East Providence** location. With the clinic hours **Monday-Friday 7:30am4:00pm with 2 evenings...

  • Dental Front Desk

    4 days ago

    Providence, United States Periodontics, Inc. Full time

    Job Summary: **Responsibilities**: - Greet and welcome patients and visitors at the front desk - Register new patients and update existing patient information in the system - Schedule and confirm appointments and manage the appointment calendar - Verify insurance coverage, calculate co-payments, send pre-treatment authorizations and assist with insurance...

  • Front Desk Receptionist

    1 month ago

    East Providence, United States University Orthopedics Full time

    **Job Title**:Front Desk Check In & Check out Receptionist **Reports to**:Site Manager **GENERAL SUMMARY OF DUTIES**: The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and...

  • Front Desk/Host

    6 days ago

    Providence, United States Dave & Buster Full time

    Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...

  • Guest Service Agent

    2 days ago

    Providence, United States The Dean Hotel Full time

    **Must have Saturday/Sunday Availability. **Guest Services Agent (GSA) performs tasks of organizing and managing each guests stay through a combination of reservations management and concierge services. They are undeniably committed to providing guests with a positive stay by ensuring that they are assigned to a room which meets their needs. A successful GSA...

  • Front Desk Receptionist

    3 days ago

    Providence, United States Wingate Residences on the East Side Full time

    **Front Desk Receptionist** Wingate Residences on the East Side is a leading provider of non-medical services to individuals with physical disabilities and intellectual disabilities. We are recognized for our innovative and effective use of these resources. **Schedule**: **Monday and Tuesday - 4pm to 8pm** **Friday - 2pm to 8pm** **Every other weekend...

  • Nonprofit Front Desk and Basic Needs Coordinator

    3 days ago

    Providence, United States Project Weber RENEW Full time

    **Overdose Prevention Center Front Desk and Basic Needs Coordinator** **Hours**:Full time, 40 hours per week **Schedule**: 9am-5pm, occasional nights and weekends**Salary**: $21-23/hour depending on experience **About the Organization** We are ecstatic to begin hiring to open the first state regulated overdose prevention center (OPC) in the country. The...

  • Bellperson (Full Time)

    4 days ago

    Providence, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Office Manager

    1 month ago

    Providence, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:As FOM you’ll deliver this through managing all aspects of the front office (for example guest registration, business centre, telephone services, and guest reservations)You’ll also create the warm atmosphere that makes our guests feel at home in any location-Ensure guests are greeted upon arrival and make time to...

  • Bellperson (Full Time)

    5 days ago

    Providence, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...