Full-time Teller

2 months ago

Grand Rapids, United States Wintrust Financial Full time

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

This is a full-time Teller position working at Macatawa Bank's Breton Village branch in Grand Rapids, MI.

Processes a variety of financial transactions (check cashing, withdrawals, deposits, loan payments, etc.) and accurately balances these transactions while maintaining friendly and positive relationships with customers and coworkers. Maintains appropriate level of cash on hand and prepares daily paperwork according to branch procedures.  Travel between branches may be necessary

  • Operate a teller drawer to serve customers and bank personnel in lobby or drive up. 

  • Adhere to all security procedures established to ensure safety for employees and customers.

  • Recognize potential fraud and report to management as necessary. Comply with all department, bank and regulatory policies and procedures to maintain security and mitigate preventable losses

  • Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel. 

  • Achieve assigned individual growth and service goals

  • Contribute to the fulfillment of department and bank objectives and goals

  • Required to participate in community events

  • Promote and foster exceptional service to ensure best in class customer service is being provided

  • Maintain service quality as measured by customer satisfaction surveys and the branch net promoter score

  • Uphold established Wintrust culture.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

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