Dowty Roving Field Service Representative

1 month ago

Cherry Point, United States GE Aviation Full time
Job Description SummaryThe Field Services Representative will provide direction and assistance to work group to meet assigned objectives. As the FSR, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. After initial training, this position will be US based and responsible in providing quarterly visits to the Kuwaiti customer to ensure all scheduled and unscheduled maintenance actions are satisfied. This position does require travel up to 75% of the time.

Job Description

Essential Responsibilities:

  • Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products 
  • Provide on-site interpretation of data and technical instruction 
  • Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends and climate 
  • Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions. 
  • Provide communication to Product Support and Field Service regarding program activities and problems through regular, timely reports, with reports for both assigned programs and support functions 
  • Assist customer in scheduling maintenance and workload 
  • Assure that equipment and parts meet established schedules. 
  • Review reported malfunctions and identify / analyze any undesirable trends 
  • Make recommendations on findings 
  • Review effectiveness of maintenance actions in order to identify training needs 
  • Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements 
  • Ability to periodically travel to Kuwait and other locations as required


Qualifications/Requirements:

  • Bachelor's Degree from an accredited college or university {Or a High School Diploma / GED with a minimum of 5 years of experience in a Field Service or Aviation Maintenance position (to include Turbo Prop / Shaft propulsion or Propeller systems)}
  • U.S. Citizen is required for this position


Desired Characteristics:

  • Strong interpersonal and leadership skills 
  • Proven analytical and quality improvement ability 
  • Ability to interface at all levels of the organization, both internally and externally 
  • Ability to work effectively with minimum supervision 
  • Strong customer service mindset 
  • Strong organizational skills 
  • Strong problem-solving skills 
  • Ability to work independently

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

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