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Dowty Roving Field Service Technician

2 months ago

Cherry Point, United States GE Aviation Full time

Job Summary:

The Field Services Representative will provide direction and assistance to work groups to meet assigned objectives. As the FSR, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.

This position will be US based and responsible for providing quarterly visits to customers to ensure all scheduled and unscheduled maintenance actions are satisfied. The position requires travel up to 75% of the time.

Key Responsibilities:

  • Provide general technical direction and assistance to customers in the operation, maintenance, repair, logistic support, and installation of GE products.
  • Provide on-site interpretation of data and technical instruction.
  • Provide Project and Field Service management with complete and prompt information regarding the status of programs, customer problems, failures, trends, and climate.
  • Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions.
  • Provide communication to Product Support and Field Service regarding program activities and problems through regular, timely reports.
  • Assist customers in scheduling maintenance and workload.
  • Assure that equipment and parts meet established schedules.
  • Review reported malfunctions and identify/analyze any undesirable trends.
  • Make recommendations on findings.
  • Review the effectiveness of maintenance actions to identify training needs.
  • Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements.
  • Ability to periodically travel to other locations as required.

Requirements:

  • Bachelor's Degree from an accredited college or university, or a High School Diploma/GED with a minimum of 5 years of experience in a Field Service or Aviation Maintenance position.
  • U.S. Citizen is required for this position.

Desired Characteristics:

  • Strong interpersonal and leadership skills.
  • Proven analytical and quality improvement ability.
  • Ability to interface at all levels of the organization, both internally and externally.
  • Ability to work effectively with minimum supervision.
  • Strong customer service mindset.
  • Strong organizational skills.
  • Strong problem-solving skills.
  • Ability to work independently.