IT Service Desk Specialist II

4 days ago

Aurora, United States General Dynamics Information Technology Full time

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI Full 5C (T3)

Job Family:

SCA

Job Qualifications:

Skills:

Information Technology (IT) Services, IT Service Desk, ServiceNow IT Service Management

Certifications:

None

Experience:

4 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as an IT Service Desk Specialist II supporting GDIT’s Military Health IT Team. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As an IT Service Desk Specialist II in Aurora, CO, you will be responsible for providing technical assistance and support to end users for hardware, software, and systems. You will be trusted to work with a variety of different technologies.

HOW AN IT SERVICE DESK SPECIALIST II WILL MAKE AN IMPACT

  • Provide customer support and assistance through phone, email, or chat 
  • Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems 
  • Resolves and documents user computer software and hardware problems in the DHA ServiceNow ticketing system 
  • Acts as a contact for users having problems using computer software, hardware, and operating systems.  
  • Acts as the escalation path to resolve moderate to highly complex technical issues.  
  • Specialized in certain aspects of technologies to assist the customer base.  
  • Provides support for call overflow during peak time or reduced staff during off peak hours.  

WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor's Degree and/or 4 years of equivalent experience
  • Experience: 4+ years of progressive experience in IT customer service
  • Certifications:
    • IAT II certifications as approved by customer (e.g. MCSA, RHCA, MCSE, VMWare, AWS, Citrix, NetApp)
    • CE certification (e.g., Microsoft Certified Solutions Expert (MCSE)
  • Technical skills:
    • Demonstrated experience with ServiceNow IT Service Management and/or Customer Service Management 
       
  • Security clearance: Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
  • Preferred:
    • Demonstrated experience providing service desk management in a DoD healthcare environment 
    • Former DoD experience 
    • ITIL4 certification 
  • Location: On Customer Site
  • Travel: Some local travel may be required
  • Weekly Scheduled Hours: 40
  • Work visa sponsorship will not be provided for this position. 

 GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you build your skills and own your career
  • Professional growth opportunities including paid education and certifications
  • Rest and recharge with paid vacation and 10 company-paid holidays

The likely hourly rate for this position is between $30.12 - $40.74. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA CO Aurora

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

  • IT Service Desk Agent

    2 weeks ago

    Aurora, United States Aldi Usa Full time

    Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, youll help drive...

  • Dealer Services Specialist II

    4 weeks ago

    Aurora, United States Cox Automotive Full time

    We're hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses). In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable. If you love cars and have exceptional customer service skills, we want to hear from...

  • Dealer Services Specialist II

    4 weeks ago

    Aurora, United States Cox Automotive Full time

    We're hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses). In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable. If you love cars and have exceptional customer service skills, we want to hear from...

  • Dealer Services Specialist II

    4 weeks ago

    Aurora, United States Cox Automotive Full time

    We're hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses).In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable.If you love cars and have exceptional customer service skills, we want to hear from you!...

  • Interventional Radiology Specialist II

    2 months ago

    Aurora, United States HCA HealthONE Aurora Full time

    Description Hourly Wage Estimate: $33.10 - $50.75 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Dealer Services Specialist II

    3 weeks ago

    Aurora, United States Cox Communications Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dealer Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $21.11 - $31.68/hour. The hourly base rate may vary within the...

  • Dealer Services Specialist II

    1 month ago

    Aurora, United States Cox Communications Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dealer Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $21.11 - $31.68/hour. The hourly base rate may vary within the...

  • Interventional Radiology Specialist II

    3 months ago

    Aurora, United States HCA HealthONE Aurora Full time

    Description Hourly Wage Estimate: $33.10 - $50.75 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Front Desk Representative

    2 weeks ago

    Aurora, Colorado, United States Planned Parenthood of the Rocky Mountains, Inc. Full time

    Job OverviewWe are seeking a highly skilled and compassionate Front Desk Representative to join our team at Planned Parenthood of the Rocky Mountains, Inc. As a key member of our healthcare team, you will provide exceptional patient care and support services in a dynamic and fast-paced environment.The ideal candidate will possess excellent communication and...

  • Patient Service Specialist

    4 months ago

    Aurora, United States Select Physical Therapy Full time

    Overview: Patient Service Specialist Aurora, CO Job Description When patients enter our center in Aurora, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient...

  • Administrative Service Specialist

    4 weeks ago

    East Aurora, United States Greene & Associates, Inc. Full time

    The Administrative Service Specialist will perform a variety of administrative and clerical tasks to support the company. Duties of the Administrative Service Specialist include providing support to the underwriting department other associates, assisting in daily office needs, and performing key reception functions by sitting at the front desk, answering...

  • Administrative Service Specialist

    4 weeks ago

    East Aurora, United States Greene & Associates, Inc. Full time

    The Administrative Service Specialist will perform a variety of administrative and clerical tasks to support the company. Duties of the Administrative Service Specialist include providing support to the underwriting department other associates, assisting in daily office needs, and performing key reception functions by sitting at the front desk, answering...

  • Customer Services Specialist II

    1 week ago

    Aurora, United States Cox Communications, Inc. Full time

    CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileCommercial Services Specialist IIManagement LevelIndividual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $21.11 - $31.68/hour. The hourly base rate may vary within the anticipated range...

  • Customer Services Specialist II

    7 days ago

    Aurora, United States Cox Communications, Inc. Full time

    CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileCommercial Services Specialist IIManagement LevelIndividual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $21.11 - $31.68/hour. The hourly base rate may vary within the anticipated range...

  • Customer Services Specialist II

    7 days ago

    Aurora, United States Cox Communications, Inc. Full time

    CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileCommercial Services Specialist IIManagement LevelIndividual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $21.11 - $31.68/hour. The hourly base rate may vary within the anticipated range...

  • IT Service Desk Technician

    4 weeks ago

    Aurora, United States Primoris Renewable Energy Full time

    Company Overview:Primoris offers an efficient and collaborative approach with years of experience designing and building renewable power plants. Primoris is also unique in our ability to partner with other Primoris Business Operating Units to combine a mix of solar PV, BESS, O&M Services, renewable gas, or hydrogen service offerings. Primoris is committed to...

  • Systems Analyst II

    3 weeks ago

    Aurora, United States 180Engineering Full time

    Job DescriptionJob DescriptionResponsibilities for Systems Analyst II:· Acts as a liaison between customers and end users, in order to assist in the implementation of program changes, updates, corrections and other system fixes.· Responsible for routine and scheduled backups and assisting with updates, patches, or configuration changes.· Investigates and...

  • HVAC Specialist II

    2 days ago

    Aurora, Colorado, United States St. Andrew's Full time

    About the OpportunityWe offer a competitive salary of $$60,000 - $80,000 per year, depending on experience, plus benefits that include health, dental, vision, life, and disability insurances, as well as 401(K) with employer matching.As a Maintenance Technician II, you will be part of our team at St. Andrew's Village, where we prioritize making a difference...

  • Dealer Services Specialist II

    4 weeks ago

    Aurora, United States Cox Automotive Full time

    We're hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses).In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable.If you love cars and have exceptional customer service skills, we want to hear from you!...

  • Dealer Services Specialist II

    4 weeks ago

    Aurora, CO, United States Cox Automotive Full time

    We're hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses).In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable.If you love cars and have exceptional customer service skills, we want to hear from you!...