Systems Analyst II

6 days ago

Aurora, United States 180Engineering Full time
Job DescriptionJob Description

Responsibilities for Systems Analyst II:

· Acts as a liaison between customers and end users, in order to assist in the implementation of program changes, updates, corrections and other system fixes.

· Responsible for routine and scheduled backups and assisting with updates, patches, or configuration changes.

· Investigates and corrects data errors, including requests for system modifications by the vendor to enhance data capturing processes and prevent future occurrences.

· Works with the vendor and IT teams to develop detailed plan to prevent application and performance related issues.

· Recommends and performs application tailoring, including installation options, menu items, distribution scripts and content, version management, query capabilities, message switch formats and log management.

· Creates and maintains tools and scripts needed to automate administration tasks.

· Performs application user account creation and conformance with the Active Directory accounts.

· Manages the user security privileges in the software.

· Verifies the integrity and availability of all hardware, resources, systems, and key processes. Responsible for audits of systems and software to identify potential issues.

· Documents issue resolution in the Help Desk system and implement best practices and procedures.

· Provides detailed analysis and feedback to management for escalated issues.

· Participates in local, state, and national “user groups” of the same suite of supported applications to remain current with common issues and solutions.

· May act in a project manager capacity in team projects and guides teams in the successful installation and implementation of computerized systems.

· May provide support for Law Enforcement Computer Aided Dispatch (CAD), Records Management Systems (RMS), and Mobile Computer Terminals (MCTs).

· May troubleshoot dispatch system and hardware issues and remain involved in resolution process.

· May troubleshoot National Incident Based Reporting System (NIBRS) issues and remain involved in resolution process.

· Performs other duties assigned as related to the position.

 

 

Requirements for Systems Analyst II:

· Bachelor’s Degree in Information Technology or related fields from an accredited college or university or at least four (4) years of experience in a related field, preferably in a municipality; or equivalent combination of education and experience.

· Requires possession of a valid Illinois driver’s license.

· Requires the ability to approach problems systematically, analyzing and evaluating solutions.

· Requires excellent technical troubleshooting and system/application problem solving support skills.

· Requires working knowledge with some or all of the following technologies: SAN, Cisco

· Requires an understanding of Microsoft SQL Server queries and transactions, SSRS, Crystal Reports, BI tools, or working knowledge of integrating applications.

· Requires the ability to integrate systems from multiple City information system departments and/or divisions.

· Requires the ability to keep up on technological advancements and make proactive recommendations for application and network upgrades and new computerized systems.

· Requires experience maintaining, administrating, and supporting enterprise system software.

· Requires the ability to install, move and maintain hardware.

· Requires ability to communicate technical information clearly and effectively, both orally and in writing.

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