Business Analyst, Experienced
3 weeks ago
Your Role
The Operational Governance team provides project support, operational analysis, and complex process management support for operational teams within Blue Shield of California’s Installation & Billing department. The Business Analyst, Experienced will report to the Program Manager. In this role you will review process performance and manage reporting related to key metrics, perform root cause analysis for issues and process trends, and support oversight of the automated processes and available tools. This role will also provide support for projects impacting billing, payment, and output production processes through requirements solicitation, impact analysis, resource prioritization, operational readiness, benefit analysis, and post-implementation validation to ensure successful outcomes.
Your Work
In this role, you will:
- Provide analytical support through the analysis and interpretation of data in support of cross-functional business operations
- Contribute to annual operating plans, capital budgets and forecasts, and build business cases for new business initiatives (cost/benefit analysis)
- Develop, prepare and analyze reports for management review, and present to various levels of management
- Define business requirements and provide analysis to increase operational efficiency
- Analyze actual results against plan and forecast and recommend interventions where appropriate
- Analyze actual results against plan and forecast and recommends interventions where appropriate and may gather customer and business needs and provide analysis toward operational efficiency
- Develop as-is process documentation using industry standards and appropriate process mapping tools (i.e. Visio, Provision)
- Co-facilitate portions of process sessions using proven facilitation techniques and incorporating business process and design knowledge
- Maintain online repository of materials in a standardized format for consumption across the enterprise Executes on control plans, reporting actual results against forecast
- May be responsible for BPM functional duties such as reporting and SharePoint administration
Your Knowledge and Experience
- Requires a bachelor’s degree or equivalent experience
- Requires at least 3 years of prior relevant experience
- Yellow or Green Belt for Six Sigma or Lean from a creditable organization is desired
- 1 year of advanced knowledge of automated systems in a production or operations environment. Excellent writing, presentation, and facilitation skills is desired
- Highly developed math, analytical and problem-solving skills and use of analytical tools. Advanced hands-on experience using Excel including workbook creation and management, complex formatting and formulas, pivot tables and V-look ups. Hands on experience using Tableau is desired.
- Hands-on experience with the FACETS systems preferred
Pay Range:
The pay range for this role is: $69,700.00 to $95,200.00 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
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