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Customer Service Representative

2 months ago


Plymouth, United States Plastipak Holdings Full time

Whiteline Express, Ltd. is a truckload carrier with headquarters in Plymouth, MI. It was founded in 1983 to provide value added services for our affiliated companies. Since that time, we have continually grown to include terminals in Plymouth, MI, Jackson Center, OH, Medina, OH, Alsip, IL, and Champaign, IL.

The cornerstone of our service strategy is to provide strategic advantage to our customers. And as an EPA Smartway Partner, Whiteline Express is committed to technologies and processes that reduce our carbon footprint while protecting the environment for future generations.

As Whiteline Customer Service Representative, you are the company point-of-contact for our valued customers, providing top-level customer account management support.   

You Will

  • Process customer orders, which includes scheduling appointments, mapping freight to trucks and following up on loading and delivering of orders (track & trace)
  • Post available freight needing to be covered and loads needing to be brokered
  • Monitor customer trailer pools, committed customer lanes and volumes, as well as freight solicitation boards
  • Monitor detention times on pickup and delivery of orders, as well as complete tracking, using customer tracking websites
  • Complete additional documentation, including billing information, along with various checklists and tracking

You Have

  • Ability to work Monday – Friday 8:00am – 5:00pm in our office (this role is fully in-office)
  • High School Diploma or equivalent. 
  • A minimum of one (1) year of customer service experience, with a strong preference for experience in the trucking/logistics industry
  • Solid geographical knowledge of the US map
  • Excellent interpersonal communication skills, with the ability to identify solutions for a variety of situations in a calm and competent manner
  • Working knowledge of Microsoft Office applications, including Excel, Word & Outlook.  Experience using transportation management systems is a plus

You’ll Earn

  • $16 - $17.50 per hour, based on experience

Location

9000 General Drive

Plymouth, MI 48170