Customer Service Representative
4 weeks ago
Inbound Customer Service Representative
Location: Plymouth, MI
Overview: Join a rapidly growing digital pharmacy known for delivering prescriptions directly to customers’ doors. We’re hiring across all major business lines, including our high-volume call center.
Responsibilities:
- Handle up to 80 inbound calls daily, assisting customers with questions and technical issues.
- Provide step-by-step guidance for uploading documentation.
- Support patients during challenging times with strong customer service skills.
- Manage intake queues and perform data entry.
- Occasionally make outbound calls to follow up with customers.
Requirements:
- Strong customer service experience.
- Excellent data entry skills and attention to detail.
- Flexibility with scheduling, including potential Saturday shifts.
Schedule:
- Training: Monday-Friday, 9:00 AM-5:30 PM.
- Post-training: Monday-Friday, 8:00 AM-6:00 PM, with occasional Saturday shifts (9:00 AM-5:00 PM).
- Apply now to be part of a dynamic team making a difference in patients’ lives
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