Customer Service Representative

2 weeks ago


Plymouth, Massachusetts, United States Michael's Inc Full time
Customer Service Representative at Michaels

We are seeking a Customer Service Representative to join our team at Michaels. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, helping them find what they need, and ensuring a fast and friendly checkout experience.

Key Responsibilities:

  • Provide exceptional customer service to our customers
  • Help customers find what they need and answer questions about our products
  • Deliver a fast and friendly checkout experience
  • Educate customers on our Voice of Customer (VOC) survey and encourage them to participate
  • Engage customers on the benefits of our Rewards program and assist with enrollments

What We Offer:

  • A fast-paced and dynamic work environment
  • The opportunity to work with a talented team of retail professionals
  • A competitive hourly rate and benefits package

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system

Why Work at Michaels?

At Michaels, we are passionate about providing an exceptional shopping experience for our customers. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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