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Quality Assurance Specialist

1 month ago

Tampa, United States Lutheran Services Florida Full time

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented ­­­­­­­­­­­­­Quality Assurance Specialist who wants to make an impact in the lives of others.

Purpose and Impact:

The Quality Assurance Specialist is responsible for ensuring LSF’s compliance with ORR policies. This involves the management of formal internal quality assurance processes, up-to-date knowledge of federal and state policy and procedures, and communication with ORR on internal quality assurance efforts.

Essential Functions:

  • Ensure compliance with data entry of impact and key metrics for the development of trend reporting and identification of areas for improvement.
  • Ensure compliance with LSF, ORR contract, and COA procedures, standards and protocols.
  • Lead the development, implementation, documentation, and evaluation of program performance initiatives with program staff.
  • Respond to internal and external audit findings.
  • Participates in program monitoring and audits where necessary.
  • Sets up processes to ease audit burden on program staff.
  • Oversees the identification of training requirements for staff, and design of trainings for staff related to program competency.
  • Assist with the investigation of any adverse events, critical incidents and corrective actions deemed necessary.
  • Ensure best practice standards and outcomes are met.
  • Ensures all program licensing and legal requirements are met.
  • Assists the Associate Vice President of Quality Assurance with COA re-accreditation processes.
  • Provides technical assistance to all program areas.
  • Performs other duties as may be required to meet the goals of the program.

Other Functions:

  • Able to react to change productively and handle other essential tasks as assigned.
  • Develop and maintain effective communication and working relationships with staff, co-workers, physicians, and youth.
  • Maintain Health Information Privacy HIPAA.
  • Possess the ability to maintain control and work under pressure to meet deadlines.
  • Provides support and empathy to clients.
  • Monitor implementation of ORR and LSF policies, procedures and guidelines.
  • Ability to work with a team.
  • Supports and understands empowerment philosophy and multicultural awareness.

Physical Requirements:

  • Bending, stooping, and lifting a minimum of 15-25 lbs. required to complete daily tasks.
  • Must have the ability to remain in standing position for extended periods of the workday.

Education:

Bachelor’s degree in human services field plus three years progressive employment experience in program evaluation or program development.

Experience:

  • Must have a minimum of 3 years of increasing responsibilities and job-related experience.

Skills:

  • Bilingual highly preferred
  • Must have demonstrated knowledge and experience with contract oversight and compliance.
  • leadership and administrative abilities.
  • able to collect and interpret data and statistics in order to monitor contract performance.
  • able to establish effective working relationships with all agency staff.
  • effective communicating at all levels both verbally and in writing.
  • Technical skills include understanding of databases, Windows, Word, Excel, PowerPoint, etc.
  • Demonstrates excellent analytical skills with the ability to analyze a broad range of data, and effectively summarize outcomes.
  • Demonstrates sensitivity to the service populations’ cultural, socioeconomic characteristics and needs.
  • Superior written and verbal communication skills required.
  • Ability to communicate effectively with clients, parents, co-workers, volunteers, governmental and other agencies and the general public.
  • Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
  • Team player with co-workers and administrators
  • Accurate, complete, and timely submission of required reports
  • Adherence to all licensing and quality assurance standards
  • Adherence to agency policies and procedures

Principal Accountabilities:

  • Reports to Medical Director
  • Team player with co-workers
  • Able to work independently and with minimal supervision.
  • Meeting monthly goal.
  • Accurate, complete, and timely submission of paperwork.
  • Adherence to LSF personnel policies and procedures.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. 

Amazing benefits package including:

  • Medical, dental and vision
  • Teladoc (24/7 access to doctors)
  • Employee Assistance Program (EAP)
  • Long-term disability
  • Employer paid life insurance (1X salary), AD&D
  • Health and dependent care FSA
  • 13 paid holidays + 1 floating holiday
  • Generous PTO policy
  • 403(b) Retirement plan with 3% discretionary employer match
  • Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.