Lead RPO Specialist

3 weeks ago

Edwardsville, United States Integrity Staffing Solutions Full time
Lead RPO (Recruitment Process Outsourcing) Specialist – Field Team

We are looking for customer service-oriented people to work in our offices and staff hiring events throughout the country. If you are bi-lingual that’s a PLUS

Job Description: 
  • Manage the candidate experience, whether they are being interviewed, hired, or considered for the job.
  • Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
  • Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
  • Ensure that all client hiring processes are complete and in compliance per client guidelines; including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization
  • Verify that each applicant knows all of the necessary details for their assignment and has the opportunity to have any and all questions answered prior to leaving the recruitment location 
  • Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
  • Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
  •  Delight candidates during every service interaction.
  • Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible
  • Engage future potential talent through talent communities and talent pipelines
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives
  • Assist in defining goals for the team and building a strategy to attain them
  •  Track and approve hours worked for team members
  • Lead by example – inspire your team to put their best foot forward by embodying what you expect. • Other job functions as business demands
Requirements:
  • 3-5 years customer service experience in retail, recruiting or the hospitality industry
  • Minimum of 2 years’ experience leading a team of at least 3 staff members4
  •  Heavy focus on following standard work and quality control with all processes
  • High-level comfort using online software, webcams and scanners
  • Focus on customer service ensuring a positive experience at all times
  • Ability to stay calm when under pressure or dealing with challenging situations
  • Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
  • Ability to work extended hours and/or Saturday/Sunday to meet business needs
  • In person attendance and the ability to work overtime as needed is required. This role cannot be remote 


 

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