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Lead RPO Specialist

2 months ago

Edwardsville, Illinois, United States Integrity Staffing Solutions Full time
Job Description:

We are seeking a highly skilled and customer-focused Lead RPO Specialist to join our team. As a key member of our Field Team, you will be responsible for managing the candidate experience, providing exceptional customer service, and ensuring seamless hiring processes.

Key Responsibilities:
  • Manage candidate interactions, ensuring a positive experience throughout the hiring process.
  • Provide top-notch customer service to applicants, addressing their queries and concerns in a timely and professional manner.
  • Share essential information with candidates, including client roles, policies, expectations, and requirements.
  • Ensure all client hiring processes are completed accurately and in compliance with client guidelines.
  • Verify candidate understanding of assignment details and provide support as needed.
  • Perform data entry in our client systems, maintaining attention to detail in a high-volume environment.
  • Communicate effectively across various channels, prioritizing customer satisfaction and respect.
  • Delight candidates through every service interaction.
  • Collaborate with teammates to resolve customer issues efficiently.
  • Engage potential talent through talent communities and pipelines.
  • Build trust through open and interactive communication.
  • Handle complaints, provide solutions, and alternatives.
  • Assist in defining team goals and strategies.
  • Track and approve team member hours.
  • Lead by example, inspiring your team to excel.
Requirements:
  • 3-5 years of customer service experience in retail, recruiting, or hospitality.
  • Minimum 2 years of experience leading a team of at least 3 staff members.
  • Strong focus on standard work and quality control.
  • High comfort level using online software, webcams, and scanners.
  • Excellent written and verbal communication skills.
  • Ability to work extended hours and/or weekends as needed.
  • In-person attendance and overtime required.