Deskside Support

1 week ago

Lake Forest, United States Cognizant Full time

This Onsite position is open to any qualified applicant in the United States.

A qualified applicant must be local to Lake Forrest, Illinois or be open to relocation to Illinois.

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to lead the business in a secure environment.

Job Title: Deskside Support / Field Services
  • Required skills: Field Services, Desktop Support- Remote, Windows 10, LAN and WAN and Service Now
Job Duties and Responsibilities:
  • Leads all activities related to the staffing and operation of a deskside support team
  • Plans, prioritizes, and schedules deskside support activities to ensure continuity of service
  • Leads, directs, evaluates, and develops deskside staff to ensure that users receive proficient and timely service
  • Analyzes deskside support inquiries to identify recurring problems, recommend solutions, and identify areas where deskside service can be improved
  • Ensure that deskside support staff use and maintain problem management databases or other help desk software so that deskside support activities and performance can be supervised
  • Develop problem-solving guidelines, checklists, or other materials to assist deskside support staff in responding to user problems that are recurring or routine
  • Evaluates Deskside Support Systems and Processes for efficiencies and recommend improvements, as needed
  • Take care of intensified inquiries from the deskside support team members
  • Manages one or more small to medium-sized teams consisting of a few disciplines.
  • Perform annual/semiannual performance reviews
  • Address's deskside support technicians when technicians are raised by customer
Salary and Other Compensation:

Applications will be accepted until November 10,2024.

The annual salary for this role is between $37,804 to$74,500 depending on the experience and other qualifications of the successful candidate.

This job is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-DC1 #CB #Ind123

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