Patient Experience Representative

2 days ago


Waltham, United States Boston Children's Hospital Full time

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal applicants)This position at Waltham and the schedule is Monday - Friday 8:30am - 5pm This Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterMonitoring daily schedule and coordinating flow with clinicians/supervisorAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesTo qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LIhybrid



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