Field Service Engineer

4 months ago

New Orleans, United States Kongsberg Gruppen Full time

An exciting opportunity has arisen as a Field Service Engineer - Integrated Control System (ICS). As a System Engineer for ICS, you would provide technical support on Automation Systems delivered by Kongsberg Maritime. This includes working with Power Management Systems, Fire & Gas Systems, Emergency Shutdown Systems, Custody Transfer Systems, Gas Management System, and other automation systems delivered by Kongsberg Maritime in an upgrade, modification, and after-sale capacity.Key Accountabilities:
Service onboard vessels with KM Systems
Troubleshooting via Phone and Email support lines
Execute service assignments as requested by the customer
Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order
Production and updates to As-Built Documentation and Drawings
Developing own qualifications through internal/external training courses
Support sales and marketing with technical information
Interface with customer and internal engineering groups
Willingness to travel up to 50-70%

Key Responsibilities:
Provide preventative and corrective maintenance to Kongsberg control systems
Read and interpret drawings and controls system architecture
Use of a multimeter/SW tools for troubleshooting communication or loop errors
Understanding of Power Management Systems, generator, and governor control functionality
Troubleshoot and modify to HVAC and Fire & Gas control systems (Autronica)
Able to add or modify control logic
Familiar with communication protocols (profibus, TCP/IP, modbus, etc)
Complete and submit timesheets and expenses in a timely fashion
Ownership over assigned cases and/or service trips
Suggest improvements to our products and report needs to Service Manager or product department
Proactively suggest to customers available upgrades/new products while onboard
Carry out actions to prevent errors within our delivery and after sales deliveries
Support Key Support Managers with aftersales quotations

Basic Qualifications:
Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols.
Ability to produce and interpret technical documentation
Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
Experience with PLC / SCADA systems and their architecture is highly desired
Customer service oriented
Able to work under pressure
Good communication skills and fluent in English

What we can offer you:
Competitive compensation packages
Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
Fully subsidized dental and vision coverage
Up to 5% employer match program
Flexibility with Paid Time Off
Career growth opportunities
Safe and collaborative culture

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countriesOur Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.Protechting people and planet KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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