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Manager, Quality Assurance
2 months ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Quality Assurance Management
Are you a leader who thrives on enhancing operational efficiencies and providing high level client satisfaction?
About the Role
As a QA Manager, you will manage the performance and success of a team of Quality Analysts and Associates. You will collaborate effectively with leadership and the client. You will have an opportunity to improve operational efficiencies. Position is REMOTE.
Responsibilities
- Manages the operation of the organization's Quality Assurance Program.
- Oversees the development of systematic approaches for assuring high quality services that meet customer needs.
- Develops training and related reward systems.
- Develops, implements, and leads key process improvement efforts and influences cross-functional efforts.
- Develops systematic approaches for assuring high quality services.
- Identifies the interface of key activities within and between the functions of the organization.
- Reviews performance reports, metrics and KPIs to determine achievement of contractual Services levels.
- Audits back-office operations including transactions performed by partner vendors.
- Works closely with management to implement process improvements and identify gaps in performance.
- Alerts Teams of any performance gaps, security incidents and process failures
- Supports internal /external audits, ensures compliance with Payment Card Industry (PCI) standards and Systems and Organization Controls.
- All other duties as assigned.
Requirements
- 10+ years work experience in a large operation with multifunctional services, at least two (2) years in a leadership role.
- Proven experience in an Audit function, documenting processing and reporting on reviews.
- Strong written and analytical skills.
- Able to demonstrate organizational, multi-tasking, and interpersonal communication skills along with proven negotiation and client relationships skills.
- Able to demonstrate advanced skills in MS Office products (Excel, Access, PowerPoint, and Word).
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.
When you join Conduent, you create the future - both our company’s and your own. With more than 60,000 associates across twenty-four countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $81,312 to $105,600.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
