Quality Assurance Manager
1 week ago
Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization dedicated to ending homelessness in the New York area by 2050. Our organization operates over 60 programs across New York City, Northern New Jersey, and Westchester County, providing emergency, transitional, and permanent housing services to individuals and families in need. We are seeking a highly skilled Quality Assurance Manager to join our team.
Job SummaryThe Quality Assurance Manager will provide critical support to program managers and direct care staff to ensure the delivery of high-quality services to our clients. This role will involve designing and implementing quality assurance systems, providing training and consultation to staff, and evaluating program outcomes. The successful candidate will have a bachelor's degree in a related field and at least five years of experience in program management, staff supervision, and quality assurance.
Key Responsibilities- Develop and implement quality assurance systems to ensure compliance with regulatory requirements and organizational standards.
- Provide training and consultation to direct care and supervisory staff on quality assurance best practices and service delivery models.
- Monitor program outcomes and make recommendations for improvement.
- Participate in quality assurance activities, including monitoring data, attending meetings, and providing written reports.
- Conduct internal audits and surveys to ensure compliance with organizational policies and procedures.
VOA-Greater New York offers a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and a retirement plan. We also offer educational reimbursement, paid time off, and a range of other benefits to support the well-being of our employees.
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. We are committed to creating a diverse and inclusive work environment that values the contributions of all employees.
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