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Fraud IT Program Manager Lead
2 months ago
Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. As a dedicated Fraud IT Program Manager Lead, you will be responsible for guiding fraud business lines through identifying, documenting, prioritizing, executing, and tracking requests for operational improvements requiring technology in the Fraud Operations Space.
This position can work remotely in the continental U.S. with occasional business travel.
Leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals.
Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
Directs analyses, root cause identification and development and recommendation of key work products.
Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
~8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.
~ Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
~ Advanced understanding and demonstrated application of risk management policies and procedures.
~ Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.
~ Proficient experience in USAA’s change management methodology or similar industry change management methodology.
~ Stakeholder management and influencing skills.
~ Expert level of experience in Principles of Project, Program or Portfolio Management.
~ Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.
Must have background in Fraud, 3-10 years preferred
Familiarity with Fraud technology and data solutions
Background of Relationship Management
Requirement/User Story writing Background
US military experience through military service or a military spouse/domestic partner
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
