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Benefit Technology Assistant

3 months ago

SAN ANTONIO, United States Alera Group Full time

 

Alera Group is seeking a Benefit Technology Assistant to join their Employee Benefits Health and Welfare Employee Navigator team.

 

Alera Group was formed on January 1, 2017, and is one of the largest independent, national insurance and financial services firms in the U.S. with over $1 billion n in revenue.  Alera Group is a very entrepreneurial firm bound together via a culture of collaboration which is reinforced by the practice of The Collaborative Way.

 

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?  Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

 

If that is what you’re looking for, this is your chance to be part of an amazing organization

 

As a Benefit Technology Assistant, you will be an integral part of the team, ensuring the administration platform is built and maintained to ensure optimal client satisfaction and ease of use. 

 

You will assist with Client Builds/Renewals on benefit technology platforms (EASE & ENav).

 

About Employee Navigator and EASE:

Employee Navigator (ENav) and EASE are HR technology platforms that can integrate with insurance carriers, payroll companies & insurance brokers. This platform is designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, onboarding & much more.


  • Managing info for all builds/renewals which include
    • Any document needed or lacking
    • Filing incoming documents
    • Updating Monday.com
  • Audit enrollments
    • At least twice a year—right before Open Enrollment and after billing
    • Review discrepancies and correspond with carrier if needed
  • Create procedure instructions for clients on various tasks
  • Update Plan Booklet inserts as needed regarding ENav enrollment procedures for employees
  • Update and/or upload all plan docs on ENav as needed
  • Run monthly new hires/term reports for clients as needed
  • Prepare monthly specialty reports per clients’ request – (i.e., payroll deductions, dependent aging out listing, etc., and other reports as requested)
  • Assists with builds on ENav or other Benefit Platform in use

  • Be a motivated problem solver who can accurately document and communicate issues.
  • Demonstrate proficiency using Microsoft Office products, including Excel
  • High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness
  • Strong troubleshooting skills for supporting web-based applications
  • Must possess a passion for teamwork, client service and reaching business results through problem-solving
  • Reliable transportation required for travel within the San Antonio, TX area

Helpful but not required:

  • Experience with benefits administration, insurance, or payroll

We're an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  

 

If you're a California resident, please read the California Consumer Privacy Act prior to applying. PandoLogic. Category:Technology, Keywords:Help Desk Specialist, Location:SAN ANTONIO, TX-78212