Current jobs related to Customer Experience Technical Advocate - Waukesha - Generac Power Systems

  • Customer Experience Technical Advocate

    4 weeks ago

    Waukesha, Wisconsin, United States Generac Power Systems Full time

    Customer Experience Technical AdvocateWe are Generac, a leading energy technology company committed to powering a smarter world. Our mission is to deliver innovative energy solutions that make a positive impact on people's lives.Job SummaryThe Customer Experience Technical Advocate is a key contributor in delivering Generac's "Customer First" promise. This...

  • Customer Experience Techincal Advocate

    4 months ago

    Waukesha, United States Generac Power Systems Full time

    We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. At Generac, we...

  • Customer Experience Technical Representative

    1 month ago

    Waukesha, Wisconsin, United States Generac Power Systems Full time

    About Generac Power SystemsGenerac Power Systems is a leading energy technology company committed to powering a smarter world. With over 60 years of history, we've been dedicated to energy innovation, pushing new boundaries and driving our success and company growth.Job SummaryThe Customer Experience Technical Representative is a key contributor in...

  • Customer Experience Technical Representative

    2 weeks ago

    Waukesha, Wisconsin, United States Generac Power Systems Full time

    Customer Experience Technical RepresentativeWe are Generac Power Systems, a leading energy technology company committed to powering a smarter world.Our company has a rich history of innovation, dating back over 60 years. From creating the home standby generator market category to our current evolution into an energy technology solutions company, we continue...

  • Customer Experience Technical Representative

    7 days ago

    Waukesha, Wisconsin, United States Generac Power Systems Full time

    About the Role:The Customer Experience Technical Representative is a key contributor in delivering Generac's "Customer First" promise. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.Key Responsibilities:Provide...

  • Customer Experience Technical Representative

    2 months ago

    Waukesha, United States Generac Power Systems Full time

    We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. At Generac,...

  • Customer Experience Technical Representative

    1 day ago

    Waukesha, United States Generac Power Systems Full time

    We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. At Generac,...

  • Customer Experience Specialist

    3 weeks ago

    Waukesha, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the process of hiring a Customer Experience Specialist to be part of our team in the manufacturing industry located in Waukesha, Wisconsin. In this role, you'll handle customer inquiries, provide technical support, and maintain customer records. This role offers a short term contract employment...

  • Customer Experience Specialist

    3 weeks ago

    Waukesha, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Experience Specialist in the Manufacturing industry. The role will be based in Waukesha, Wisconsin, and will involve providing excellent customer service and technical support in a dynamic and fast-paced environment. Responsibilities:• Provide...

  • Customer Experience Specialist

    3 weeks ago

    Waukesha, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short-term contract employment opportunity for a Customer Experience Specialist in the manufacturing industry, based in Waukesha, Wisconsin, United States. The role primarily involves processing customer applications, maintaining accurate customer records, and resolving customer inquiries. The position also...

  • Customer Experience Specialist

    3 weeks ago

    Waukesha, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Experience Specialist in the Manufacturing industry, based in Waukesha, Wisconsin. The role entails processing customer applications, maintaining accurate records, and resolving customer inquiries. The successful candidate will be responsible for...

  • Customer Experience Specialist

    3 weeks ago

    Waukesha, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Experience Specialist to join our team in the manufacturing industry, located in Waukesha, Wisconsin. The main function of this role is to process customer applications, maintain accurate customer records, and resolve customer inquiries. This opportunity offers a short-term contract...

  • Customer Experience Specialist

    3 weeks ago

    Waukesha, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Experience Specialist for our manufacturing operations based in Waukesha, Wisconsin. This role primarily involves interfacing with customers, handling their inquiries, and ensuring their satisfaction with our products and services. The position offers a short term contract employment opportunity...

  • Customer Experience Specialist

    3 weeks ago

    Waukesha, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Experience Specialist in the Manufacturing industry based in Waukesha, Wisconsin, United States. The chosen candidate will be crucial in providing excellent customer service, handling a high volume of inbound calls, and serving as the point of contact...

  • Customer Experience Specialist

    4 weeks ago

    Waukesha, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the manufacturing industry, located in Waukesha, Wisconsin, and we have a job opening for a Customer Experience Specialist. The role primarily involves handling customer inquiries and issues, maintaining accurate customer records, and providing exceptional customer service. This position offers a short term contract...

  • Staff Software Engineer

    2 weeks ago

    Waukesha, Wisconsin, United States GE Healthcare Full time

    Job Description SummaryAs a Staff Software Engineer for the MR Visualization team, you will be responsible for leading multiple software projects and guiding the team in all technical aspects. You will work on complex software projects that require in-depth domain understanding and specialized architecture areas.GE HealthCare is a leading global medical...

  • Shelter Advocate

    2 weeks ago

    Waukesha, Wisconsin, United States The Women's Center , Inc. Full time

    About The Women's Center, Inc.The Women's Center, Inc. is a non-profit organization dedicated to providing safety, shelter, and support to individuals and families impacted by domestic abuse, sexual violence, child abuse, and trafficking.Job DescriptionWe are seeking a full-time Weekend Shelter Advocate to provide advocacy and support to survivors of...

  • Radiologic Technologist Clinic Pool Position

    1 month ago

    Waukesha, Wisconsin, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a skilled Radiologic Technologist to join our Clinic Pool team. As a Radiologic Technologist, you will be responsible for performing diagnostic imaging procedures, communicating with patients, and maintaining accurate records.Key ResponsibilitiesCompetently perform basic to advanced radiologic procedures, including general...

  • Radiologic Technologist Clinic Pool Position

    1 month ago

    Waukesha, Wisconsin, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a skilled Radiologic Technologist to join our Clinic Pool team. As a Radiologic Technologist, you will be responsible for performing diagnostic imaging procedures, communicating with patients, and maintaining accurate records.Key ResponsibilitiesCompetently perform basic to advanced radiologic procedures, including general...

  • Shelter Advocate

    1 month ago

    Waukesha, Wisconsin, United States The Womens Center Inc Full time

    About The Women's CenterThe Women's Center is a leading human services organization dedicated to providing safety, shelter, and support to individuals and families impacted by domestic abuse, sexual assault/abuse, and human trafficking.Job DescriptionWe are seeking a full-time Weekend Shelter Advocate to provide advocacy and support to survivors of domestic...

Customer Experience Technical Advocate

2 months ago

Waukesha, United States Generac Power Systems Full time

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

At Generac, we bring our best energy to work every day and promote a drive to win while respecting others and supporting growth. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.

The Customer Experience Technical Advocate is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products to provide accurate information, answer questions and ensure final resolution.

Essential Duties and Responsibilities:

  • Provides best in class customer satisfaction on every interaction

  • Ability to pass product and process testing following intermediate product training

  • Receives and documents all customer interactions in real time

  • Corresponds to customer interactions via email, phone, text or chat

  • Maintains contact center metrics including customer satisfaction, productivity, and adherence

  • Responds to and resolves customer technical and non-technical inquiries and issues

  • Assists customers with installation and issue resolution in the moment

  • Seeks out answers to Customer questions utilizing the product material and tools available remaining current on products, services and promotions.

  • Maintains product knowledge through training and continuing education

  • Escalates more complex inquires or complaints appropriately to specialized teams

  • Assists Tier I agents with customer escalations

  • Maintain Outlook email inbox, calendar, and tasks regularly

Other duties as assigned and the following:

  • Mentor Tier I agents

  • Flexible to work overtime hours to meet customer & business need

  • Data entry

Minimal Qualifications:

  • High School Diploma or GED

  • 1 year experience in a customer service role or technical troubleshooting

  • 6 months technical troubleshooting internet support applications and mechanical experience

Preferred Qualifications:

  • Contact Center experience with troubleshooting

  • Experience handling a high volume of inbound calls

  • ERP: Previous experience using SAP or equivalent

  • CRM: Previous experience using SAP or Salesforce

  • Office Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar

  • Bilingual Spanish

Knowledge, Skills and Abilities:

  • Technical Aptitude: Ability to excel at intermediate technical tasks

  • Results Oriented: Achieves successful outcomes

  • Supportive: Provides encouragement to peers

  • Disciplined: Ability to reliably adhere to policy and process

  • Forward thinking: Continuous Improvement mindset

  • Ability to de-escalate: Conflict resolution skill set

  • Coachable: Open to learning and development

  • Responsibility: Accountability for honest and ethical conduct

  • Receptiveness: Open to receive information and its potential value

  • Empathy: The ability to express other experiences

  • Independent Initiative: Ability to think for themselves and act when necessary

  • Analytical Thinking: Ability to identify problems and solution

  • Communication: Excellent verbal and written communication skills

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.