Customer Experience Specialist

4 days ago

Waukesha, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in the manufacturing industry, located in Waukesha, Wisconsin, and we have a job opening for a Customer Experience Specialist. The role primarily involves handling customer inquiries and issues, maintaining accurate customer records, and providing exceptional customer service. This position offers a short term contract employment opportunity.

Responsibilities:

• Professionally handle a high volume of inbound calls, providing customer service and technical support.
• Accurately process customer credit applications and maintain customer credit records.
• Develop a thorough and up-to-date understanding of our products and services to provide accurate information to customers.
• Efficiently respond to customer inquiries, ensuring excellent customer service standards.
• Identify trends in customer calls, document them, and alert the management team.
• Resolve customer problems related to product features, specifications, usability, and troubleshooting.
• Utilize CRM systems and practices to track and log all call information according to standard operating procedures.
• Follow up on customer interactions when necessary and provide feedback on the efficiency of the customer service process.
• Monitor customer accounts and take appropriate action based on account activity.
• Assist in troubleshooting any issues that may arise with customer accounts.• Minimum of 2 years of experience in a customer service role in the manufacturing industry
• Proficient in CRM software to manage and analyze customer interactions
• Strong skills in Microsoft Excel for data management and reporting
• Experience in managing customer accounts and ensuring customer satisfaction
• Proven track record in delivering excellent customer service
• Experience in a customer success role, demonstrating the ability to retain and grow customer relationships
• Previous experience in a call center environment, managing high volume of customer inquiries and complaints
• Excellent communication and interpersonal skills to interact with customers and team members effectively
• Demonstrated problem-solving skills and the ability to handle pressure in a fast-paced environment
• High level of professionalism and the ability to maintain confidentiality
• Flexible to work in different shifts as per business requirements.

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