Customer Experience Specialist
21 hours ago
Responsibilities:
• Handle high volume inbound phone calls professionally to provide customer service and technical support.
• Maintain a thorough and up-to-date understanding of our products and services to provide accurate information to customers.
• Track and log all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up on customer interactions when necessary and provide feedback on the efficiency of the customer service process.
• Answer customer inquiries about product features, specifications, usability, and troubleshooting, accurately addressing their issues and resolving their problems.
• Assist in troubleshooting any issues that may arise.
• Utilize CRM systems and Microsoft Excel to maintain accurate customer credit records and monitor customer accounts.
• Ensure excellent customer service standards, responding efficiently to customer inquiries.
• Serve as the direct point of contact for our customers, offering exceptional customer service and satisfaction.• A minimum of 2 years of experience in a customer service role, preferably within the manufacturing industry
• Proficiency in using CRM software to manage and analyze customer interactions and data
• Proficient in Microsoft Excel for data management and reporting purposes
• Experience in managing customer accounts, including handling account inquiries and resolving account issues
• A strong track record in achieving high levels of customer satisfaction
• Excellent customer service skills, with the ability to communicate effectively and empathetically with customers
• Experience in a customer success role, with a focus on building long-term customer relationships
• Experience working in a call center environment, with the ability to handle high volumes of customer interactions.
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