Customer Experience Specialist

21 hours ago


Waukesha, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Experience Specialist in the Manufacturing industry, based in Waukesha, Wisconsin. The role entails processing customer applications, maintaining accurate records, and resolving customer inquiries. The successful candidate will be responsible for monitoring customer accounts and taking appropriate action.

Responsibilities:

• Handle high volume inbound phone calls professionally to provide customer service and technical support.
• Maintain a thorough and up-to-date understanding of our products and services to provide accurate information to customers.
• Track and log all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up on customer interactions when necessary and provide feedback on the efficiency of the customer service process.
• Answer customer inquiries about product features, specifications, usability, and troubleshooting, accurately addressing their issues and resolving their problems.
• Assist in troubleshooting any issues that may arise.
• Utilize CRM systems and Microsoft Excel to maintain accurate customer credit records and monitor customer accounts.
• Ensure excellent customer service standards, responding efficiently to customer inquiries.
• Serve as the direct point of contact for our customers, offering exceptional customer service and satisfaction.• A minimum of 2 years of experience in a customer service role, preferably within the manufacturing industry
• Proficiency in using CRM software to manage and analyze customer interactions and data
• Proficient in Microsoft Excel for data management and reporting purposes
• Experience in managing customer accounts, including handling account inquiries and resolving account issues
• A strong track record in achieving high levels of customer satisfaction
• Excellent customer service skills, with the ability to communicate effectively and empathetically with customers
• Experience in a customer success role, with a focus on building long-term customer relationships
• Experience working in a call center environment, with the ability to handle high volumes of customer interactions.

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