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Customer Support Representative

2 months ago

Fort Wayne, United States ECI Full time

Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications.

Responsibilities:

  • Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services.
  • Diagnose and resolve customer inquiries and technical issues through various channels
  • Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
  • Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
  • Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
  • Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
  • Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
  • Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.