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Account Manager Level 1

4 months ago

Nampa, United States Commercial Tire Full time

POSITION OVERVIEW
This position is responsible for the servicing, managing and overseeing all aspects of an account or group of accounts assigned by management. This position may do a significant amount of service.

JOB RESPONSIBILITIES

· Consistently maintains a weekly Service/Sales Route for all assigned accounts.

· All Product delivered must be billed within 48 hours.

· All Work orders turned in Daily.

· Forecast and track key account metrics: CPM, CPH Revenue and Inventory.

· Complete and provide NRT reporting for Key Accounts.

· Forecast and track key account metrics – CPM, CPH Revenue and Inventory.

· Helps Develop service personnel in stores for efficiencies and redundancy for coverage.

· Obtains monthly service Quota.

· Manage and maintain monthly and quarterly inspections for all assigned accounts.

· Build and maintain strong, long-lasting customer relationship

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

· Forecast and track key account metrics.

· Identify growth opportunities within assigned accounts and collaborates with sales team to ensure growth attainment within these
accounts.

· Resolves high severity requests or issues escalations as needed.

· Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.

· Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing
adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up

· Operate air compressor, impact gun, hub-cab hammer and other various machines and tools

· Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and
devices are up-to-date.

· Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs

· Active role in product and service sales

· Manage a group of customers by servicing and selling recommended products and services.

· Increase sales revenue by penetrating current customers, gaining new customers, and making “cold calls”.

· Promote ALL Commercial Tire products and services and develops new relationships and maintains existing customer relationships.

· Reviews market analysis to determine customer needs, volume potential, price schedules, discount rates and makes recommendations for
marketing and sales programs.

· Promotes excellent customer relations, confers with customers and company officials to resolve issues and ensure prompt service to
customers

· Serves as a coach to store teams and other sales team members.

· Completes service orders, processes tickets, invoices and bills out customer verifies credit status of customers, makes billing
adjustments, initiates purchase orders for parts, assists with updating information on the computer and maintains records/files for proper follow up. All product delivered must be billed out within 48 hours.

· Oversee fleet management programs and communicate to fleet accounts on ways to enhance efficiencies

· Supports company safety and operational standards and adheres to all audit requirements

Account Manager Deliverables

· Grow Sales and Service Revenue with assigned Accounts at rate of increase with the Store Budgets.

· Obtains Monthly and Annual Gross Profit Goal.

o Goals may increase or decrease with Tire Manufacturer Price
Increases or Tariffs.

· 60 Day Inventory Turns on Customer Bandag Retread Inventory.

· Complete Quarterly inspections for all assigned accounts
with BASys and YTRACS.

Training Requirements:

· Complete online manufacturer training – Milestone and Yokohama Exceed

· TIA training requirement completed on:

§ Industrial Tire Safety

§ Farm Tire Safety

§ Earthmover Tire Safety

§ MSHA training

COMPETENCIES AND SKILLS

· Customer Service

· Negotiation

· Sales Skills

· Interpersonal Savvy

· Manage and measure work

· Teamwork

· Communication

QUALIFICATIONS – Unless indicated otherwise, these are preferred

· GED or High School Diploma Required.

· A valid driver’s license (required) and insurable driving
record (required).

· Experience in delivering client-focused solutions based on
customer needs.

· Regular attendance and punctuality