Customer Service Management

1 month ago

Hampton, United States Harris Teeter, LLC Full time

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor

monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.

EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.

COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.

MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire

orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds

and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.

WORK ENVIRONMENT. The work environment characteristics described here are representative of those

an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually

moderate.

Additional Information

* Posting Date: Nov 13, 2024

Compensation

  • Customer Service Operations Manager

    2 weeks ago

    Hampton, Virginia, United States Food Lion Full time

    At Food Lion, we're committed to providing an exceptional shopping experience for our customers. As a Cashier and Service Center team member, you'll play a critical role in delivering fast, easy, flexible, and friendly service while creating a positive shopping environment.You'll be responsible for assisting the Customer Service Manager and Assistant...

  • Customer Service Operations Manager

    4 weeks ago

    Hampton, Virginia, United States Harris Teeter, LLC Full time

    Job Summary:Harris Teeter, LLC is seeking a highly skilled Customer Service Operations Manager to oversee the daily operations of our Customer Service Department. This key role will supervise up to 120 associates, ensuring they provide exceptional customer service and meet departmental standards.The ideal candidate will have excellent leadership skills, with...

  • Assistant Customer Service Manager

    1 month ago

    Hampton, United States Hannaford Supermarkets Full time

    Address: USA-NH-Hampton-630 Lafayette Rd Store Code: Store 08319 Management (2741242) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local...

  • Customer Service Operations Manager

    3 weeks ago

    Hampton, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a skilled Customer Service Leader to join our team at Food Lion. The successful candidate will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining high standards of customer satisfaction.About the RoleThis is an exciting opportunity to work in a fast-paced retail...

  • Guest Services Coordinator

    1 week ago

    Hampton, Virginia, United States Eastern Sports Management Full time

    About the RoleWe are seeking an experienced and friendly Front Desk Staff to join our team at Eastern Sports Management. As a Front Desk Staff member, you will be responsible for providing outstanding customer service, processing guest payments accurately and efficiently, and maintaining an accurate cash drawer count at the beginning and end of each...

  • Customer Service Representative

    1 week ago

    Hampton, Virginia, United States US Foods Full time

    **Career Opportunities**We are seeking a motivated and results-driven Retail Sales Associate to join our team at US Foods. In this role, you will have the opportunity to develop your sales and customer service skills while contributing to the company's success.Your key responsibilities will include:Selling products and managing cash transactionsProviding...

  • Customer Service Ambassador

    4 days ago

    Hampton, South Carolina, United States Palmetto State Bank Full time

    At Palmetto State Bank, we are seeking a Customer Service Ambassador to provide exceptional service to our clients and potential clients.The ideal candidate will be knowledgeable about banking products and services, handle inquiries, and resolve issues while protecting the Bank's image.We estimate the salary for this role to be around $45,000 - $60,000 per...

  • Customer Service Ambassador

    3 weeks ago

    Hampton, Virginia, United States Wingstop Full time

    **About Wingstop:**A fast-growing restaurant chain, Wingstop is a place where you can make a real difference in people's lives by providing excellent customer service. As a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, ensuring every guest has a positive experience.We're looking for someone who shares our passion for...

  • Rent Management Professional

    4 weeks ago

    Hampton, Virginia, United States Levco Management LLC Full time

    Levco Management LLC is currently seeking an experienced Rent Management Professional to join our team in Virginia. This full-time opportunity offers a competitive salary and comprehensive benefits package.The ideal candidate will have prior experience in the apartment management industry, with a focus on lease up and customer service. We welcome applicants...

  • Customer Service Associate

    4 weeks ago

    Hampton, United States Hannaford Supermarkets Full time

    Address: USA-NH-Hampton-630 Lafayette Rd Store Code: Store 08319 Customer Service (7245543) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • PT Customer Service Leader

    4 months ago

    Hampton, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 244439_external_USA-VA-Hampton Address: USA-VA-Hampton-608 E Mercury Blvd Store Code: Store 02237 Front End (7231809) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Customer Service Representative

    9 hours ago

    Hampton, New Jersey, United States Pilot Company Full time

    Opportunity OverviewPilot Company is a leading provider of travel center and restaurant services. We are seeking a highly motivated and customer-focused individual to join our team as a Subway Cashier. This role offers the opportunity to work in a dynamic environment, providing excellent guest service and maintaining a clean and welcoming atmosphere.Salary...

  • Customer Service Coordinator

    3 weeks ago

    Hampton, Virginia, United States PeopleShare Inc Full time

    We are seeking a skilled Customer Service Coordinator to join our dynamic team at PeopleShare Inc in Hampton. This exciting opportunity is perfect for individuals looking to support accurate order processing and maintain organized records in a fast-paced environment.Job Responsibilities:Collaborate with departments to confirm and document order...

  • Customer Service Ambassador

    1 week ago

    Hampton, Virginia, United States Mercedes Benz of Hampton Full time

    About UsMills Automotive Group is a family-owned company that has been in business for years, with a strong reputation for providing exceptional service to our customers. Job OverviewWe are seeking a highly skilled Part-Time Receptionist to join our team at Mercedes Benz of Hampton. The successful candidate will be the first point of contact for our...

  • Cashier and Customer Service Representative

    1 week ago

    Hampton, Virginia, United States Burlington Full time

    As a Cashier and Customer Service Representative, you will play a vital role in creating a positive and memorable shopping experience for our customers. With a focus on delivering excellent customer service, you will be responsible for processing transactions, answering customer inquiries, and maintaining a clean and organized sales floor.Key...

  • Apartments Property Manager

    1 week ago

    Hampton, Virginia, United States Park Properties Management Company Full time

    Job Title: Apartments Property ManagerWe are seeking an experienced and customer-centric individual to manage our Wilsondale apartment community in Hampton, VA.Park Properties Management Company offers a dynamic work environment with opportunities for growth and professional development. Our team is dedicated to delivering exceptional service and creating...

  • Customer Service Representative

    1 week ago

    Hampton, Georgia, United States Walmart Full time

    About the PositionThis Sales Associate role at Walmart involves working in a fast-paced environment where you will be responsible for providing exceptional customer service and ensuring that customers have an enjoyable shopping experience.Key Tasks:Provide exceptional customer service and ensure that customers have an enjoyable shopping experienceReview...

  • Service Management Coordinator

    1 week ago

    Hampton, Virginia, United States Harris Teeter, LLC Full time

    **Job Description:** Harris Teeter, LLC is seeking a skilled Service Management Coordinator to support our customer service team. This role will be responsible for assisting the Department Manager with daily operations, supervising customer service associates, and maintaining a positive store environment.Key Responsibilities:\\Assist the Department Manager...

  • Customer Service Expert

    5 days ago

    Hampton, South Carolina, United States Family Dollar Full time

    About Family Dollar: We are a leading retailer offering a wide range of products and services to our customers. As a CUSTOMER SERVICE EXPERT at Family Dollar, you will be responsible for delivering exceptional customer service by greeting customers, assisting them with merchandise selection, and completing cash register transactions.Key...

  • Customer Service Ambassador

    1 week ago

    Hampton, Virginia, United States McDonald's Full time

    Company Overview:At McDonald's, we're committed to providing exceptional customer service and quality food in a clean and welcoming environment.We're seeking a talented individual to join our team as a Guest Services Ambassador, where you'll be responsible for delivering outstanding customer experiences and ensuring that every guest leaves feeling valued and...