Help Desk Specialist

1 day ago


charlotte, United States TalentBridge Full time

Helpdesk Support Specialist

Hours: 10-7pm EST Wednesday- Sunday

100% remote- candidates must be local to SC/NC to be considered


The Help Desk Analyst will assist instore and corporate associates who experience any procedural or operating difficulty with the use of IT applications, products or services. This person represents the first level of support (first impression) to the employee with the expectation to be able to resolve basic issues / troubleshooting and escalate complex or high priority issues to the next level of support for resolution. The goal is to provide timely and effective resolution and escalation for all issues reported. Perform other duties as assigned.

Essential Functions:

  • Provide first level assistance and support for incoming calls and issues for all IT products and services.
  • Document all required and pertinent information utilizing the helpdesk ticket tracking software, utilizing excellent customer service skills.
  • Walk the customer through the problem-solving process, utilizing available tools to troubleshoot, diagnose, and resolve issues to the end user's satisfaction.
  • Identify and escalate situations requiring urgent attention, track, route, and redirect issues to correct support resources to ensure timely resolution of issues reported.
  • Monitor incoming tickets and process in priority order.
  • Consistently demonstrates regular, dependable attendance & punctuality.

Decision Making:

  • Must be able to multi-task, work in a fast paces environment, and manage stressful situations.

Qualifications:

  • 1 to 3 years of relevant help desk experience using Cisco Finesse, Microsoft Office Suite, Active Directory, ServiceNow.
  • Experience performing Help Desk first level support for a wide range of issues and customers as well as troubleshooting and resolving issues for remote users.
  • Experience with Microsoft office products and Windows is required.
  • Solid problem solving and troubleshooting skills
  • Continually grow knowledge of help desk procedures, company applications, and respective IT infrastructure.

** Opportunity is fully remote but candidates must live in NC/SC



  • Charlotte, North Carolina, United States VetJobs Full time

    Job Title: Help Desk SpecialistAt VetJobs, we are seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing exceptional support to our end-users, ensuring that their computing needs are met in a timely and efficient manner.Key Responsibilities:Provide technical support to end-users via...

  • Help Desk Specialist

    24 hours ago


    Charlotte, North Carolina, United States VetJobs Full time

    Job DescriptionThe Help Desk Specialist plays a vital role in providing end-user support for day-to-day computing needs. This includes fielding helpdesk requests, diagnosing and addressing computing, software, and network connectivity problems.Duties and ResponsibilitiesAssist users by answering questions and providing support in a timely manner.Provide...


  • Charlotte, United States TalentBridge Full time

    Helpdesk Support Specialist Hours: 10-7pm EST Wednesday- Sunday 100% remote- candidates must be local to SC/NC to be considered The Help Desk Analyst will assist instore and corporate associates who experience any procedural or operating difficulty with the use of IT applications, products or services. This person represents the first level of support (first...


  • Charlotte, United States TalentBridge Full time

    Helpdesk Support Specialist Hours: 10-7pm EST Wednesday- Sunday 100% remote- candidates must be local to SC/NC to be considered The Help Desk Analyst will assist instore and corporate associates who experience any procedural or operating difficulty with the use of IT applications, products or services. This person represents the first level of support (first...

  • Help Desk Specialist

    17 hours ago


    Charlotte, United States VetJobs Full time

    Job DescriptionJob Summary: The Help Desk Specialist provides end user support for day-to-day computing needs including fielding helpdesk requests, diagnosing and addressing computing, software and network connectivity problems.Duties/Responsibilities: Assists users by answering questions and providing support in a timely manner. Provides problem...


  • Charlotte, United States FORMS AND SUPPLY INC Full time

    Job DetailsJob Location Charlotte Headquarters and Distribution Center - Charlotte, NC Position Type Full Time Salary Range $24.00 - $28.00 Hourly Description The Help Desk Specialist provides end user support for day-to-day computing needs including fielding helpdesk requests, diagnosing and addressing computing, software and network connectivity problems....


  • Charlotte, United States CRG Full time

    IT Help Desk For Night Support Approximately one-year renewable contract option to hire. Working Remotely. Night shift hours - Sun-Thursday 2 shifts 9pm EST to 5 am EST or 5 am EST to 1pm EST IT Help Desk Night Support Specialist with experience providing IT help desk/phone support in large corporate environment. Requirements: Provide routine IT phone...

  • Help Desk Manager

    3 weeks ago


    Charlotte, North Carolina, United States U.S. Bank Full time

    Job SummaryWe are seeking an experienced Help Desk Manager to lead our day-to-day operations and help desk staff. The ideal candidate will have a proven track record of developing and implementing effective support strategies, managing teams, and driving business growth.Key ResponsibilitiesLead the day-to-day operation and help desk staff to deliver...


  • Charlotte, United States Gecko Hospitality Full time $62,000

    Job Overview:The IT Help Desk Technician will provide essential technical support to ensure seamless and efficient operations within the hotel management company. This role requires an individual who is proactive, customer-focused, and adept at multitasking to address a variety of IT-related issues. The technician will troubleshoot and resolve technical...

  • Help Desk Analyst

    1 week ago


    Charlotte, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Analyst in the Wood & Furniture Manufacturing industry, based in Charlotte, North Carolina. As a Help Desk Analyst, you will be tasked with maintaining our hardware and software systems, providing support to users, and managing incident resolutions....

  • Help Desk Facilitator

    3 months ago


    Charlotte, United States BHS Corrugated & Robotics Full time

    Job DescriptionJob DescriptionBHS Corrugated, North America is seeking a proactive and customer-focused individual to join our team as a Help Desk Facilitator. In this role, you will be the first point of contact for our customers, providing technical support and creating service tickets. Looking for candidates with technical background for possibility of...


  • Charlotte, United States AT-NET Services, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Help Desk Escalation EngineerLocation: Charlotte, NCAbout Us: Leading Managed Service Provider, dedicated to delivering top-tier IT services and solutions to businesses of all sizes. We pride ourselves on our customer-centric approach and our ability to leverage the latest technologies to drive business success.Job...


  • Charlotte, North Carolina, United States OneCloud Corporation Full time

    Job SummaryThe Technical Support Services Manager at OneCloud Corporation is responsible for overseeing the help desk support operations and managing the installation services for all OneCloud products. This role offers the opportunity to gain expertise in various technology systems, telephony, and networking skills, while also leading and developing a team...


  • Charlotte, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration6 Duration UnitMonth(s) Req Description DescriptionThis person will provide remote user support by troubleshooting hardware and software problems for POS systems. They will be supporting the 2000+ franchises in the field being the liaison between the client and the vendors on any hardware/software issues that they...

  • IT Support

    4 weeks ago


    Charlotte, United States Great Lakes Petroleum Full time

    Job DescriptionJob DescriptionDescription:Primary Responsibilities:User set-up and terminationsUser account management across multiple platforms (Active Directory, iOS, Android, Office 365, Microsoft Intune, etc.)Manage IT accessory equipment inventory and distributionDevice setup and assignment including phones, computers and printersDaily helpdesk support...

  • IT Support

    4 weeks ago


    Charlotte, United States Great Lakes Petroleum Full time

    Job Type Full-time Description Primary Responsibilities: User set-up and terminations User account management across multiple platforms (Active Directory, iOS, Android, Office 365, Microsoft Intune, etc.) Manage IT accessory equipment inventory and distribution Device setup and assignment including phones, computers and printers Daily helpdesk support -...

  • IT Support

    1 month ago


    Charlotte, United States Great Lakes Petroleum Full time

    Job Type Full-time Description Primary Responsibilities: User set-up and terminations User account management across multiple platforms (Active Directory, iOS, Android, Office 365, Microsoft Intune, etc.) Manage IT accessory equipment inventory and distribution Device setup and assignment including phones, computers and printers Daily helpdesk support -...


  • Charlotte, United States BHS Corrugated & Robotics Full time

    Job DescriptionJob DescriptionAre you passionate about troubleshooting and helping customers resolve technical challenges? As a Mechanical Help Desk Technician, you'll be the go-to expert for resolving mechanical issues related to BHS corrugator machinery. You’ll work closely with customers, BHS technicians, and engineers, providing essential support...


  • Charlotte, North Carolina, United States Self-Help Full time

    About Us: Self-Help has been dedicated to addressing economic disparities since 1980, particularly in communities that have historically encountered obstacles in wealth accumulation. Our mission centers on fostering and safeguarding ownership and economic opportunities. We are passionate about promoting economic justice, ensuring that all communities possess...

  • Front Desk Supervisor

    1 month ago


    Charlotte, United States Gold's Gym - North Charlotte Full time

    Position: Front Desk Supervisor Job Description: The primary focus of the Front Desk Supervisor will be controlling the day-to-day operations of the front desk staff, and also include, but not be limited to retail sales, membership sales, maintaining stock, member retention, customer satisfaction, and assisting General Manager in daily duties including:...