Salesforce technical Architect

2 months ago

parsippany, United States Tata Consultancy Services Full time

Job Description


  • Minimum 8-12 years of experience in successful software project implementations related to CRM/Service Cloud Business scenarios.
  • At least 7 years of experience in Salesforce.com web services (preferably both REST and SOAP) and other integration methods newly introduced in SFDC with 2 years of Team Lead experience.
  • Development using Standard Salesforce and Force.com platform (Lightning, Apex, Triggers, Workflow rules, components)
  • Experience with both Sales and Service Cloud
  • Strong web development skills including JSON, XML, HTML, CSS, JavaScript Scripting Languages, DHTML
  • As a Salesforce Platform Architect/ Tech Lead, responsible design and deliver implementations for enterprise-level customers using Salesforce products.
  • Manage onshore and offshore teams of developers, admins, business analysts, and project managers.
  • Troubleshoot and debug issues, perform root cause analysis, and provide solutions.
  • Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives.
  • Analyze, design, program, debug and modify software enhancements and/or new products used in local, networked or Internet-related computer programs. Participates in software design meetings and analyzes user needs to determine technical requirements.
  • Write technical specifications based on conceptual design and stated business requirements.
  • Write code, complete programming, and perform testing and debugging of applications using current programming languages and technologies.


Roles & Responsibilities

  • Owns the complete Salesforce Service Cloud Solution and Technical Architecture.
  • The ideal candidate has a mix of CRM processes including Architecture design and implementation experience, with an emphasis on conducting technical discussions/ workshops, and complete solution architecture definition.
  • Lead the team throughout the design, development, launch, and support of Salesforce.com solutions.
  • Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
  • Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.
  • Offer up creative ideas to help meet the business requirements, reducing the number of customizations and increasing automation.
  • Architect and document solution design of Salesforce solutions.
  • Transition solution designs to development resources responsible for building the solutions.
  • Provide industry leading technical expertise with Salesforce.
  • Help to resolve, mitigate technical/architecture issues, and risks as they arise.
  • Develops detailed configuration specifications documentation for ready use by the technical team
  • Manages customer communications, conflicts, and negotiations related to overall architecture design.
  • Develop Proof of Concept for specific architecture/integration concepts.
  • Guides customer through solution deployment.
  • Team player with excellent verbal & written communication, interpersonal and presentation skills.
  • Proven experience with the Configuration/Administration of Salesforce Service Cloud.
  • Creating Technical requirements as an input to Salesforce solution design.
  • Provide guidance to clients on leading IT and Salesforce practices.
  • Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.
  • Capable of executing independent POCs to be transitioned to the scrum team for development.
  • Associate with Salesforce.com Certification(s) and Architecture experience responsible for the following effort
  • Plan and monitor technical consideration activities of the project.
  • Perform health check for each org and assess orgs.
  • Perform analysis of org configuration, customizations, and security.
  • Prepare Salesforce Config workbook detailing customizations and configurations or org.
  • Support the Project Manager in defining overall solution and strategy and document.

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