Account Director

1 month ago

phoenix, United States Manifest Full time

At Manifest, we create rich content experiences that drive brand transformation. We are a proudly independent, full-service agency with a 40-year history of innovation in the content discipline. Our team has been honored numerous times as Content Agency of the year, we’ve won an Effie for Sustained Success and Digiday’s Content Agency Partner of the Year -- to name just a few accolades. We pride ourselves on collaboration without restraint and don’t just hire people who fit, we hire disruptors who add to our culture. We embrace different backgrounds and experiences, differing opinions, discussion, productive debate and earned trust. And our commitment to inclusion across race, gender, gender identity or expression, age, religion, identity, disability status, sexual orientation, national origin, and experience drives us forward. Let’s chat.


We are hiring an Operations Director (equivalent to an Account Director/Project Director) with agency experience to join our team. In this dual account management/project management role, you’ll manage complex client projects and multiple streams of work for key Manifest clients. You’ll partner with internal and client stakeholders, identifying and executing strategic and creative solutions to marketing challenges and opportunities. This role can be based (hybrid) in any of our four metro areas: Chicago, D.C., NYC, or Phoenix. This role reports directly to the SVP, Portfolio Consulting Lead.


Responsibilities

•Manage complex client projects and multiple streams of work.

•Collaborate with strategic and portfolio consulting leads to develop briefs and confirm alignment before work begins.

•Manage the quality and timely delivery of work and manage the internal team in the creation of that work. Ensure that all deliverables are reviewed internally for quality control and that each tactic is on brand and achieves established objectives.

•Identify and implement creative solutions to any client challenges (i.e., structural approaches to SOW Engagements, managing client expectations and demands, client deliverables and timelines, etc.).

•Collaborate with finance and portfolio consulting leads on contractual and financial aspects of the account and agency reporting (i.e., SOWs, invoicing, financial projections, portfolio outlook, etc.).

•Proactively develop and maintain strong relationships with multiple levels of stakeholders.

•Develop and maintain a thorough understanding of client’s business and recognize key drivers of the business and industry, conveying this to clients and internal teams.

•Identify and sell new growth opportunities to client, based on an understanding of the client, their competition, and their industry.


Requirements

•7-10 years of experience in Account and Project Management in marketing and advertising; agency experience required.

•Successful track record managing complex, client-facing projects, with multiple streams of work.

•Extremely well-organized, with expertise in tracking high-volume projects with multiple stakeholders and managing project priorities.

•In-depth understanding of how pieces of content relate to one another, and the overall customer journey of campaigns.

•Expertise in developing and executing strategic and creative marketing plans and driving production, as well as leveraging internal resources and understanding when problems should be escalated.

•Bachelor’s Degree or equivalent professional experience required.

•May require client travel.

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