Account Director
4 days ago
At Dexterra, we're seeking a seasoned Account Director to lead our team of professionals in delivering exceptional customer experiences that make our clients shine. As a key member of our leadership team, you will provide full oversight of custodial services and leadership of our team of staff.
With a strong focus on client retention, you will maintain a strong Account-level presence to build and sustain effective working relationships with all clients. You will align key Dexterra contacts with corresponding roles or titles within the client organization, creating a relationship matrix that drives success.
As a strategic leader, you will effectively communicate performance expectations, monitor progress, and reward achievements to ensure that plans, goals, and budgets are met. You will also act as a talent scout, leveraging your network to identify, recruit, and evaluate potential Dexterra candidates.
Key responsibilities include:
- Recognizing that client retention is an ongoing process embedded in daily actions and attitudes, following the Tenacity Client for Life methodology.
- Maintaining a strong Account-level presence to build and sustain effective working relationships with all clients.
- Aligning key Dexterra contacts with corresponding roles or titles within the client organization, creating a relationship matrix (Web of Influence).
- Effectively communicating performance expectations, monitoring progress, and rewarding achievements to ensure that plans, goals, and budgets are met.
- Acting as a talent scout by leveraging networks to identify, recruit, and evaluate potential Dexterra candidates.
We offer a dynamic work environment, career advancement opportunities, and a chance to be part of an industry leader. If you're a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.
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Account Director
1 month ago
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