Account Director

4 days ago


Phoenix, Arizona, United States Dexterra Full time

At Dexterra, we're seeking a seasoned Account Director to lead our team of professionals in delivering exceptional customer experiences that make our clients shine. As a key member of our leadership team, you will provide full oversight of custodial services and leadership of our team of staff.

With a strong focus on client retention, you will maintain a strong Account-level presence to build and sustain effective working relationships with all clients. You will align key Dexterra contacts with corresponding roles or titles within the client organization, creating a relationship matrix that drives success.

As a strategic leader, you will effectively communicate performance expectations, monitor progress, and reward achievements to ensure that plans, goals, and budgets are met. You will also act as a talent scout, leveraging your network to identify, recruit, and evaluate potential Dexterra candidates.

Key responsibilities include:

  • Recognizing that client retention is an ongoing process embedded in daily actions and attitudes, following the Tenacity Client for Life methodology.
  • Maintaining a strong Account-level presence to build and sustain effective working relationships with all clients.
  • Aligning key Dexterra contacts with corresponding roles or titles within the client organization, creating a relationship matrix (Web of Influence).
  • Effectively communicating performance expectations, monitoring progress, and rewarding achievements to ensure that plans, goals, and budgets are met.
  • Acting as a talent scout by leveraging networks to identify, recruit, and evaluate potential Dexterra candidates.

We offer a dynamic work environment, career advancement opportunities, and a chance to be part of an industry leader. If you're a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.


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