Clinic Lead/Liaison
4 weeks ago
This is a full-time position, working Monday - Friday, 8:30 am - 5:00 pm, but could be as early as 7:30 am as needed for coverage. This position will be working primarily at our Maplewood location and as needed for backup at our St. Paul location.
A $2,000.00 sign-on bonus will be offered. The bonus will be paid in three installments; the first installment of $500.00 will be paid out on the pay period after completing 3 months, the second installment of $500.00 will be paid out on the pay period after completing 6 months, and the final installment of $1,000.00 will be paid out on the pay period after completing 12 months of employment. Internal applicants are not eligible for the sign-on bonus.
The position reports to the Regional Clinic Manager. This position does not qualify for flexible scheduling options. However, schedule changes may be requested and approved if adequate coverage is available.
Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions:
Perform CA, Phones and Care Coordinator (e.g. surgery scheduling) duties (70-80% of time) Including accurately document actions taken and support patient charting utilizing the Altera EMR system. Provide patient education, room patients, assist physicians with minor procedures and perform miscellaneous tasks as assigned. Answer clinic phones and schedule appointments/procedures.
Support high quality patient care through efficient clinic flow and maximizing provider schedules.
Serve as the primary point person assigned team members to coordinate the daily work of clinic staff, provide work direction, distribute work assignments, and assist in problem resolution.
Coordinate staff schedules to ensure adequate coverage is available for clinic & phones
Monitor team members tasks for accuracy and completion – provide feedback to Manager re: performance concerns and in conjunction develop plan for next steps
Schedule and facilitate monthly team meetings, group lunches, – provides updates to Manager (if not in attendance).
Perform time administration; process exception time sheets, provide feedback to Manager re: performance concerns and in conjunction develop plan for next steps
Work with Managers and other team leads to effectively use resources and assist in the development of processes where cross team coordination is necessary. Attends monthly Clinic Manager/Lead meetings
Prepare training and orientation materials for new employees, checks in on training checklist daily – report training progress to Manager
Apply monthly schedule templates and updates templates as appropriate
Monitor MD/PA schedules for efficiency (e.g. reduce gaps and windshield time) and appointments are scheduled with the appropriate provider. Interact daily with providers to adjust schedules to enhance provider efficiency
Distribute answering service consults/update
Keep Manager informed of training, performance, attendance, facility specific issues. Provides performance feedback for each team member to the Manager
Any and all other duties as assigned
Education and Experience Requirements:
High School Diploma/Equivalent
Requires 1-3 years’ experience and demonstrated strong clinical performance
Prefer additional experience in scheduling patient procedures in a clinic/hospital or out-patient surgery center
Minimum two years previous experience providing work direction to others in leadership or supervisory capacity, preferably in a medical setting.
Strong computer knowledge (Allscripts system experience preferred)
Superior communication skills (verbal and written)
Ability to set the tone for a professional and pleasant environment for patients, staff and providers
Strong organizational skills; ability to manage multiple priorities and ability to facilitate efficient patient/work flow within a medical clinic
Understanding of medical terminology and medical clinic flow
Basic knowledge of anatomy and physiology
Knowledge of HIPAA guidelines and patient confidentiality
Ability to handle a high volume of incoming phone calls and prioritize workload
High degree of courtesy, professionalism and customer service skills
Ability to proficiently speak, read, and write in English
Able to travel to other clinic/satellite locations as needed
Possess valid driver's license, good driving record and ability to travel between clinic locations as needed in a reliable and efficient manner
Essential Requirements:
Ability to:
Comply with company policies, procedures, practices, and business ethics guidelines.
Complete job-required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance.
Work in the clinic, office, or surgery center during business hours
Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.
Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
Communicate and interact respectfully and professionally.
Prioritize workload while being flexible to meet the expectations of the daily operations.
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
Understand and execute a variety of instructions.
Effectively operate equipment and communicate on and operate the phone system.
Work independently with minimal supervision
Travel to other work locations, if required
Performance Expectations – i-Health’s Core Values:
Integrity - Do the right thing and take responsibility for what you do and say.
Service - Consistently contribute to deliver an exceptional experience.
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations.
Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
Teamwork - Be a part of the whole; support each other positively.
Environmental Conditions:
Clinic/office/surgery center setting
Notes
Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
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